Business Analyst - Colorado - Remote

About the Role

Key Responsibilities

• Respect confidentiality as described in the UHG Employee Handbook
• Work collaboratively with IT, business units, and other departments using the Essette system
• Liaison for development teams and Gainwell (clinical system vendor). Oversee issue resolution and project development
• Manage testing for all upgrades and deployments
• Foster a positive and collaborative team environment. Inspire and motivate the team
• Act as a liaison between team members and directors
• Monitor and evaluate team performance
• Analyze and improve business processes. Act as a point for system development and process design
• Handle escalated calls and resolve complex production issues for Essette
• Ensure issues or changes are communicated and integrated appropriately
• Serve as a direct point of contact for developing Essette-centered processes with internal teams and external partners
• Schedule, track, and provide oversight for system development projects
• Maintain working knowledge of all modules to facilitate efficient processes
• Create effective, data-driven solutions for operational problems and program requirements
• Organize and validate data to manage the development of reports
• Maintain system efficiency and troubleshoot problems reported by users
• Assess, monitor, and improve work processes. Ensure changes are communicated and integrated
• Maintain user roles to ensure security and availability to specific users
• Coordinate system support between departments and internal IT and/or Essette vendor
• Lead coordination and collaboration with internal IT department to make enhancements
• Analyze and isolate issues. Oversee maintenance of issue log
• Other duties as assigned as per business needs

Requirements

• 2+ years of healthcare industry, system support, or care coordination experience
• 1+ years of management experience
• Analytical and problem-solving skills, effective communication skills with technical staff and end users required
• Microsoft systems knowledge
• Willing to work standard business hours in Mountain Standard Time zone

Nice to Have

• Experience in systems Analysis
• Experience with Systems Evaluation
• Experience with Quality Control Analysis
• Complex Problem Solving and Troubleshooting

Qualifications

• Formal educational background not explicitly specified in the description

Benefits & Perks

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution
• Hourly pay range from $28.27 to $50.48 per hour
• Ability to work remotely from anywhere within the U.S.