Business Intelligence & Survey Analyst

About the Role

Key Responsibilities

• Support and advance the transition of a legacy survey platform to a new enterprise survey solution, coordinating with academic, administrative, and technical stakeholders to ensure smooth migration and alignment with institutional needs.
• Lead the development, design, and execution of institutional surveys in collaboration with academic and administrative leaders.
• Maintain the university-wide survey calendar, ensuring optimal timing, coordination, and minimal survey fatigue.
• Consult with stakeholders to align survey design with strategic initiatives, operational needs, and accreditation standards.
• Implement flexible, scalable survey solutions and methodologies to meet emerging institutional needs.
• Synthesize and present survey results and outcomes, translating results into actionable insights that support decision-making at all levels.
• Design, develop, and maintain university-wide dashboards in Power BI to enable effective decision-making across the university.
• Integrate data from multiple sources, including LMS, SIS, survey, and CRM platforms.
• Develop automated reporting workflows and ensure accurate data refresh and performance monitoring.
• Serve as a subject matter expert on business intelligence best practices and visualization standards.
• Train and support non-technical end users in accessing and interpreting dashboards.
• Partner with Academic Schools to provide survey data and business intelligence data decision support for university planning, program review, and student success initiatives.
• Collaborate with Information Technology to ensure data integrity, governance, and secure access protocols.

Requirements

• Bachelor's degree in data science, Business Analytics, Research or related field.
• 2-4 years of experience in a higher education position working with data such as data management, complex reporting, institutional analysis, and survey research.
• Experience working with enterprise reporting tools, developing complex operational reports, and/or compliance reporting.
• Experience designing and maintaining dashboards and reports using Power BI, including data integration from multiple sources.
• Understanding of business intelligence tools and data integration, particularly Power BI, and the ability to apply data governance and accessibility standards.
• Familiarity with institutional planning processes and accreditation requirements, including how survey and BI data inform strategic and operational decisions.
• Knowledge of enterprise survey platforms and methodologies, including survey design, deployment, and analysis within a higher education context.
• Strong analytical and data visualization skills, with the ability to synthesize complex survey and administrative data into clear, actionable insights.
• Excellent verbal and written communication and facilitation skills, with the ability to engage diverse stakeholders and translate technical findings into non-technical language.
• Ability to manage multiple, high priority concurrent projects.
• Ability to collaborate cross-functionally with various stakeholders across all levels in a remote work environment.
• Ability to anticipate and respond to emerging data needs, leveraging scalable solutions and maintaining flexibility in approach.
• Proficiency with Microsoft Office Suite, SQL databases, Adobe Acrobat Professional, third-party survey tools, Banner, and Argos.

Nice to Have

• Experience with survey platforms and methodologies within higher education.
• Knowledge of accreditation standards and institutional planning processes.
• Experience with data governance and secure data access protocols.

Benefits & Perks

• Healthcare Medical, dental, and vision plans including health and flexible spending accounts.
• Flexible schedules and remote work opportunities.
• Generous vacation, sick time, and 13 paid holidays including winter break.
• Life and disability insurance, prepaid legal, identity theft, critical illness, accident, and travel assistance programs.
• Programs to help manage student debt through SAVI and eligibility for Public Student Loan Forgiveness.
• Tuition discounts at UMass Global and Chapman University.
• 24/7 counseling support through Employee Assistance Program and free Calm subscription.
• Year-round wellbeing events and employee wellness programs.
• Retirement options with a 6% match and an additional 3% employer contribution, totaling 9%.