CD&A - Customer Analytics & Reporting - Senior Manager

About the Role

Key Responsibilities

• Engage stakeholders to confirm reporting solution enhancements by negotiating requirements, defining data and UI business rules, designing report changes, testing for alignment, and releasing reports on schedule
• Collaborate with cross-functional teams to ensure accurate documentation and implementation of business rules for reporting deliverables
• Partner with the field training team to develop training materials and deliver training to new hires
• Provide senior leadership visibility into Reports releases
• Lead the production and interpretation of data for standard reports (e.g., weekly key metric dashboards, monthly tracking reports)
• Lead cross-functional teams to enhance reports and reporting processes based on evolving business needs
• Manage weekly release runs for field dashboards, portal communications, and data inquiries
• Develop and implement reporting quality control standards and processes to ensure report accuracy
• Ensure adherence to applicable legal and regulatory compliance SOPs and regulations
• Collaborate with external vendors and consultants to ensure efficient project completion
• Build positive relationships and work cross-functionally with field, marketing, finance, the broader CD&A team, and other partners
• Offer guidance to managers and team members, helping them navigate project phases and initiate tickets as needed
• Drive innovation by researching and implementing new reporting and analytical tools, methodologies, best practices, and new data sources

Requirements

• Doctorate degree and 2 years of Commercial Reporting/Analytics/Insights experience
• OR Master's degree and 4 years of Commercial Reporting/Analytics/Insights experience
• OR Bachelor's degree and 6 years of Commercial Reporting/Analytics/Insights experience
• OR Associate's degree and 10 years of Commercial Reporting/Analytics/Insights experience
• OR High school diploma / GED and 12 years of Commercial Reporting/Analytics/Insights experience

Nice to Have

• Developing SME in data, analytics, dashboarding, and reporting approaches
• Strong experience with brand, sales, activity reporting, and incentive compensation
• Skilled in Plan of Action (POA) targeting and field systems solutions such as Veeva (Salesforce), Customer Master (MDM), and reporting tools like Tableau and PowerBI
• Deep knowledge of pharmaceutical data, including IMS DDD, Xponent data, Plan Track, Managed Markets, and chargeback data
• Proficient in transforming unstructured business issues/requests into actionable plans
• Strong project management skills with the ability to deliver solutions and manage competing priorities
• Experience in data management, business analysis, and solution design/development
• Proven experience managing multiple leadership partners and delivering on competing priorities
• Strong client service and communication skills—written, oral, and presentation
• Ability to simplify complex concepts through verbal communication or visual aids
• Expertise in analytics/consultative skills to enhance methodologies and processes
• Ability to prioritize team efforts and resources
• Proficient in facilitating, negotiating, and resolving conflicts
• Engages and collaborates with cross-functional teams to shape brand strategy and assess risks and opportunities

Qualifications

• Formal educational background as specified in requirements (Doctorate, Master's, Bachelor's, Associate's, or High school diploma/GED)

Benefits & Perks

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions
• Group medical, dental and vision coverage
• Life and disability insurance
• Flexible spending accounts
• Discretionary annual bonus or sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans
• Flexible work models, including remote and hybrid arrangements