Customer Development Manager

About the Role

Key Responsibilities

• Establishes and leads cross-functional relationships with CCCI Field Operations to ensure alignment on execution objectives and to establish efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction.
• Develops and maintains partnerships with operational leadership teams of customer base, bottling partners, and brand partners to develop regional programming while ensuring sales execution plans are achieved.
• Monitors and measures service metrics and utilizes results to develop standards, improvements, or changes to the process.
• Leverages sales execution tools and processes to ensure CCCI Field Operations maximize sales opportunities for customer-specific programming.
• Analyzes sales data and partners with customers and cross-functional leaders to identify gaps, remedies, and solutions concerning plan execution and sales strategies; implements tactics to reverse or sustain trends.

Requirements

• Responsive customer service skills with a proactive mindset.
• Ability to develop a thorough understanding of CCCI and customer operational strategy and execution.
• Organizational management skills with the ability to collaborate with all facets of the business including Field Operations, Technical Service, and Shopper Marketing.
• Ability to partner cross-functionally with other departments to accomplish goals and objectives.
• Ability to develop, negotiate, and execute local programs with the leadership teams of their customer base.
• Ability to build rapport to achieve a strategic partnership status with their customer base.
• Must be an adept negotiator with developing persuasion skills.
• Basic analytical skills.
• Organizational, time management, and attention to detail skills.
• Strong presentation abilities.
• Excellent oral and written communication skills.
• Ability to prioritize multiple assignments with time-sensitive deadlines.
• Computer proficiency in MS Office, particularly MS Excel and MS PowerPoint.
• Possess a broad understanding of the assigned retailer, the competition, and the marketplace.

Nice to Have

• Bachelor's degree in Business Administration, Management, Marketing, or Communications.

Qualifications

• Bachelor's degree (4 years).
• Knowledge acquired through 1 to up to 3 years of work experience.

Benefits & Perks

• Career growth with clear pathways to advance and develop your career.
• Competitive benefits including 401(k) match, health coverage, and employee stock purchase plan.
• Purpose-driven work creating meaningful impact in communities.
• Professional development with dedicated training and personalized mentorship.