CX Lifecycle Architect

UKG

Weston, FL

Full Time

Senior

100k-143k

27 days ago

Job Description

About the Role

UKG is the largest U.S.-based private software company with 80,000 customers across 150 countries. The company is committed to inspiring organizations to become great workplaces through award-winning HR technology. Employees are valued for their purpose-driven work, supported by comprehensive benefits, an inclusive culture, employee resource groups, and caring leadership. The organization emphasizes personal and professional growth, innovation, and a collaborative environment.

Key Responsibilities

Lead the creation and implementation of customer experience marketing strategies that align with customer facing stakeholder processes.
Analyze and map customer journeys to identify touchpoints and opportunities for enhancing the customer experience.
Design, execute, and optimize marketing programs that improve customer engagement, satisfaction, and loyalty across various channels.
Partner with product management, customer success, and sales teams to ensure a cohesive approach to customer experience initiatives.
Establish metrics and KPIs to evaluate the effectiveness of customer experience programs, providing insights and recommendations for continuous improvement.
Work with the content team to develop engaging and relevant materials that support customer experience goals and communicate UKG's value proposition.
Gather and analyze customer feedback to inform marketing strategies and drive improvements in products and services.
Stay abreast of industry trends, emerging technologies, and best practices in customer experience marketing to ensure UKG remains industry-leading.

Requirements

Bachelor's degree in Marketing or a related field with 8+ years of experience.
Extensive experience in customer experience marketing, with a proven track record of developing and managing successful programs.

Nice to Have

Strong analytical and process skills and experience with data-driven decision-making.
Excellent communication and leadership skills, with the ability to influence and collaborate across teams.
Proficiency in marketing automation tools, CRM systems, and customer experience platforms.
Creative and strategic thinker with the ability to innovate and drive change.
Passionate about delivering exceptional customer experiences and fostering customer loyalty.

Qualifications

Bachelor's degree in Marketing or a related field.
8+ years of experience in customer experience marketing.

Benefits & Perks

Competitive salary range of $99,800 to $143,450 USD, with potential short-term and long-term incentives.
Comprehensive benefits package available on UKG's careers site.
Support for personal and professional growth, including wellness programs and tuition reimbursement.
Flexible expense reimbursement options for needs such as student loans, childcare, and pet insurance.

Working at UKG

UKG fosters an inclusive and purpose-driven culture that values every voice and supports employees in doing their best work. The company emphasizes innovation, collaboration, and a commitment to helping employees thrive both personally and professionally. Its active employee resource groups and caring leadership reflect its dedication to a supportive and engaging work environment.

Apply Now