Director, eCommerce Technology

About the Role

Key Responsibilities

• Develop and execute the long-term technology roadmap for Mister eCommerce platforms, aligning with overall company strategy and business goals.
• Identify and evaluate emerging technologies, trends, and best practices in eCommerce to ensure our platforms remain competitive and future-proof.
• Champion a culture of innovation, continuous improvement, and customer-centricity within the technology team.
• Lead, mentor, and inspire a high-performing team of eCommerce developers, architects, QA engineers, and other technical specialists.
• Foster a collaborative and agile work environment that encourages problem-solving, creativity, and professional growth.
• Oversee the design, development, deployment, and maintenance of all eCommerce applications, including website, mobile apps, integrations with third-party systems, and analytics platforms.
• Ensure the scalability, reliability, security, and performance of all eCommerce systems, especially during peak traffic periods.
• Ensure seamless data flow and integration between eCommerce platforms, CRM, and other relevant business systems to create a unified customer view.
• Establish and enforce technical standards, coding best practices, and release management processes.
• Manage relationships with external vendors and partners, ensuring service level agreements (SLAs) are met and optimized.
• Oversee technical SEO best practices and ensure the eCommerce platform is optimized for search engines.
• Work closely with the Marketing team to implement digital marketing initiatives, personalization strategies, and A/B testing frameworks.
• Partner with Store Operations to integrate online and offline experiences, supporting initiatives like Buy Online Redeem in Store.
• Manage the eCommerce technology budget, including hardware, software, services, and personnel.
• Optimize resource allocation to maximize efficiency and project delivery.

Requirements

• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field; Master's degree preferred.
• 10+ years of progressive experience in technology leadership roles, with at least 5 years specifically focused on eCommerce platforms in a retail environment.
• Proven experience leading and managing technical teams (5+ direct reports).
• Deep expertise in eCommerce platforms (e.g., Shopify Plus, Adobe Commerce/Magento, Salesforce Commerce Cloud, BigCommerce, Oracle Commerce, etc.).
• Experience with headless commerce architecture is a strong plus.
• Strong understanding of web technologies (HTML, CSS, JavaScript, React/Angular/Vue), API integrations, cloud platforms (AWS, Azure, GCP), and database systems.
• Experience with agile development methodologies (Scrum, Kanban).
• Solid understanding of digital marketing technologies (SEO, SEM, analytics, personalization engines, CDPs).
• Knowledge of payment processing, fraud prevention, and data security best practices (PCI DSS compliance).
• Experience with ERP, OMS, CRM, and WMS integrations.
• Excellent communication, interpersonal, and presentation skills, with the ability to effectively communicate technical concepts to non-technical stakeholders.
• Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.

Nice to Have

• Experience with headless commerce architecture.
• Experience with cloud platforms such as Azure.
• Experience with analytics and personalization engines.

Qualifications

• Bachelor's degree in relevant field; Master's degree preferred.
• 10+ years of experience in technology leadership roles, with at least 5 years in eCommerce.

Benefits & Perks

• Excellent benefits including medical, vision, dental, PTO, 401k, etc.
• Career progression with a high growth, publicly traded company.
• Employee Stock Purchase Plan (ESPP) offered after 6 months of employment.
• Modern office space in downtown Tucson.
• On-site fitness gym and bike share.
• Employee game room and lounge.
• Free Unlimited Wash Club Membership.