Mainframe CICS/IMS Systems Programmer

About the Role

Key Responsibilities

• Adhering to Travelers change management processes regarding change windows, lead times, ServiceNow requests, and temporary access escalation.
• Understanding of Travelers business groups and products as applicable to support the business needs and availability of individual CICS and IMS regions.
• Consulting with business groups and other Technology teams on application development, new feature exploitation, proof of concepts, security enhancements, etc.
• Attending and sometimes running monthly meetings with IBM and ISV to discuss product roadmaps, incidents, etc.
• Connecting CICS & IMS to other technologies such as MQ and DB2, configuring z/OS Connect to enable application API deployments and to invoke CICS transactions, and configuring CICS and IMS for remote access by applications.
• Developing and testing solutions for high availability and disaster recovery.
• Occasional weekend work and after hours oncall support.
• Developing tactics and operational plans in alignment with strategic objectives for assigned technologies and projects.
• Driving the execution of departmental and corporate programs.
• Leveraging infrastructure technology to develop and/or redesign technology solutions.
• Building, leveraging, and maintaining effective alliances across technical and business communities.
• Interacting with customers to achieve efficient, effective results.
• Multi-tasking, prioritizing according to business priorities and production availability requirements.
• Serving as a technical expert within the service delivery organization and providing consultation across teams.

Requirements

• Working knowledge of SMP/E software installation process, analyzing PTFs and HOLDDATA, triaging HIPER, FIXCAT, and PE'd PTFs.
• Experience maintaining software currency and semi-annual maintenance migration to development, QA, and production CICS/IMS regions.
• Knowledge of CICS and IMS parameters and internals to optimize functionality and resolve incidents.
• Ability to create new CICS and IMS regions, started tasks, and address spaces and to migrate new transaction definitions.
• Experience supporting z/OS Connect, TPX, CA GEN, EOS, and other CICS/IMS ISV software is a plus.
• Seven years of experience in Technology preferred.
• Two years of experience as a technical lead preferred.
• Advanced knowledge of infrastructure technologies such as Network, Database, Server, Storage etc. preferred.
• Expert knowledge of foundational IT Infrastructure Operating Systems Software.
• A bachelor's degree in Computer Science or a related field, or equivalent work experience, plus five years of experience in Technology; or a Master's degree in CS or related field with three years of experience.

Nice to Have

• Supporting z/OS Connect, TPX, CA GEN, EOS, and other CICS/IMS ISV software.
• Advanced knowledge of infrastructure technologies such as Network, Database, Server, Storage.
• Expert knowledge of process discipline and IDLC methodology.

Qualifications

• Bachelor's degree in Computer Science or a related field, or equivalent work experience.
• Five years of experience in Technology, or three years with a Master's degree.

Benefits & Perks

• Health Insurance: Coverage from the first day of employment for employees and their eligible family members.
• Retirement: 401(k) matching dollar-for-dollar up to 5% of eligible pay, plus a Pension Plan funded by Travelers.
• Paid Time Off: Minimum of 20 days annually plus nine paid holidays.
• Wellness Program: Tools, discounts, resources, and free professional counseling services.
• Volunteer Encouragement: Matching Gift and Volunteer Rewards programs.