Marketing and Customer Experience Assistant

About the Role

Key Responsibilities

• Generate and compile reports regarding marketing and sales campaigns and customer retention, engagement, trends, and demographics
• Track progress against department goals
• Analyze results, provide basic written summaries, and identify opportunities for improvement
• Coordinate logistics for marketing, sales, and customer research initiatives
• Maintain well-organized digital libraries of reports and marketing assets
• Provide general administrative support to the department
• Provide timely and professional customer support across phone, email, and other channels
• Handle sales transactions and maintain customer records in our CRM system
• Respond to product inquiries and direct complex questions to appropriate staff
• Document and resolve customer issues
• Continually build knowledge of ICLE's products, services, and customers
• Work collaboratively with ICLE staff to facilitate a seamless customer experience
• Write clear and accurate customer communications including FAQs and email templates
• Write internal talking points and other internal support materials to ensure consistent messaging regarding special offers, products, and more
• Assist in creating content marketing assets, using generative AI tools when appropriate
• Participate in cross-functional teams and special projects
• Support on-site customer experience and marketing efforts at ICLE events and trainings

Requirements

• Bachelor's degree in marketing, communications, business, or related field
• 1-2 years of experience in marketing, communications, sales, or customer relations
• Excellent written and verbal communication skills with experience speaking with the public
• Strong analytical skills with the ability to translate data into actionable recommendations
• Meticulous attention to detail, excellent organizational skills, and ability to manage multiple projects simultaneously
• Customer-first mindset and strong interpersonal skills
• Proficiency with Microsoft Office suite (Excel, Word, PowerPoint, Outlook)
• Proven track record of reliability and punctuality
• Successful completion of ICLE's work sample assessment

Nice to Have

• Experience with generative AI platforms such as OpenAI or Claude
• Experience with Adobe Creative Suite
• Familiarity with CRM software