Navilink Software Engineer II

About the Role

Key Responsibilities

• Masters the Navilink system and integrations to fully understand and implement business driven changes
• Facilitates the Navilink development team to arrive at root cause, identifying initiating event, or target problem data during issue triage and ideation sessions
• Serves as tier 2 service desk support for Navilink based investigation and advanced knowledge of impacts to downstream systems and integrations
• Acts as a contributing leader during daily code review sessions providing insight and ensuring quality code is approved according to Unum's engineering standards and best practices
• Helps define the impact and severity of Navilink based issues and advises the best course of action
• Provides knowledge transfer to support teams and assists in creating documentation resources such as How To and FAQ documents
• Operates with total issue ownership escalating complex items when necessary
• Acts as a key contact between Unum employed Navilink developers and contingent worker Navilink developers
• Proactively identifies recurring issues and areas for improvement, making suggestions to resolve or improve
• Performs release management duties
• Participates in test case creation, adding expertise to functional and regression scenarios for manual or automated execution

Requirements

• 4+ years of experience providing IT support within insurance or healthcare industries
• 4+ years development experience with the Navilink C# code base, SQL Server backend, batch server including coordinating deployments and advising on coding precedents
• 4+ years source control experience including branch/merge strategies and best practices
• 4+ years' experience working in a Scaled Agile environment as a developer participating in team syncs, refinement, iteration planning, retrospective, and program increment planning
• Strong problem solving and critical thinking skills
• Robust attention to detail and ability to resolve obstacles and challenges
• Ability to work independently and with a team of full-time and contingent workers
• Experience triaging issues and owning items through root cause analysis
• Understanding system integrations with varying levels of complexity
• Experience with APIs, file transfers (flat files, XML, JSON), message queues, and API Gateway
• Basic knowledge of data privacy practices and laws related to PII and PHI
• Working knowledge of release management best practices
• Proficient with Microsoft Office Suite and agile management applications such as Rally
• Familiarity with the software development life cycle including test coverage for releases
• Bachelor's Degree in Computer Science or equivalent relevant business experience
• Demonstrated success in software development or equivalent experience
• Strong analytical and critical thinking skills
• Self-motivated and results-oriented
• Good oral and written communication skills
• Strong team player capable of working effectively across diverse teams

Nice to Have

• Incident and problem management experience
• Experience managing software supported by multiple teams
• Experience managing software in a multi-tiered, client-server environment

Qualifications

• Bachelor's Degree in Computer Science preferred or equivalent relevant business experience
• 4+ years of demonstrated success in software development or equivalent experience

Benefits & Perks

• Competitive salary range of $73,300.00-$150,500.00
• Healthcare benefits including health, vision, dental
• Insurance benefits such as short & long-term disability
• Performance-based incentive plans
• Paid time off
• 401(k) retirement plan with employer match up to 5% and additional 4.5% contribution
• Access to onsite fitness facilities and employee professional development programs