Performance Lead

JLL

Charlotte, NC

Full Time

Senior

175k-204k

3 days ago

Job Description

About the Role

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Key Responsibilities

Drive account performance in alignment with KPI's and SLA's.
Develop and implement BI and technology strategies that drive continuous improvement.
Lead and mentor a team of technical experts, cultivating a culture of innovation and learning.
Proactively explore and implement emerging technologies, ensuring scalable, future-ready solutions.
Encourage experimentation and creative problem-solving, fostering innovative approaches to data analytics and digital transformation.
Oversee technology adoption, system integrations, and process automation.
Ensure technical solutions align with business objectives, efficiency goals, ROI, and growth strategies.
Lead cross-functional collaboration to ensure alignment between technical capabilities and business needs.
Lead talent development initiatives, equipping teams with cutting-edge skills and industry best practices.
Identify and mitigate risks associated with BI and technology deployments and business as usual operations.
Drive best practices in data accuracy, system reliability, and operational resilience.

Requirements

Bachelor's degree or equivalent in Facilities Management with management/technical emphasis.
Minimum of eight to ten years facility management experience including knowledge of facilities, support systems and teams.
Strong knowledge of CMMS (Corrigo) and BI tools (Tableau, Alteryx, Power BI) and experience in identifying and implementing optimization.
Ability to provide leadership by coaching, training, mentoring.
Strong communication, presentation and listening skills.
Exhibits initiative, responsibility, flexibility, and leadership.
Must have strong technical and analytical skills.
Proficient in the use of Windows software including but not limited to: Microsoft Office, Word, Excel, PowerPoint, and Outlook.

Nice to Have

Experience in facilities management and technical leadership roles.
Experience with digital transformation and system integrations.
Knowledge of emerging technologies relevant to facilities and real estate management.

Qualifications

Educational background in Facilities Management or related field.

Benefits & Perks

401(k) plan with matching company contributions.
Comprehensive Medical, Dental & Vision Care.
Paid parental leave at 100% of salary.
Paid Time Off and Company Holidays.

Working at JLL

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

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