Project Manager

About the Role

Key Responsibilities

• Manage and maintain customer installation schedules.
• Coordinate delivery logistics and timelines with customers and internal teams.
• Prepare and gather documentation for submittals and respond to related inquiries.
• Respond promptly and professionally to warranty and technical support requests.
• Investigate and resolve product or service issues by clarifying the concern, identifying root cause, and determining the most efficient solution.
• Take ownership of issues, including facilitating corrections or handoffs to the appropriate department, and ensuring timely follow-up through to resolution.
• Maintain high levels of customer satisfaction through clear communication and consistent service delivery.
• Accurately document all communication, resolutions, and follow-up actions.
• Collaborate cross-functionally with Engineering, Operations, Sales, and other departments as needed.
• Travel up to 50% of the time.
• Perform all other duties as assigned.

Requirements

• Minimum of 3 years in Project Coordination, Customer Service, or a related client-facing role or 1 year experience with the Company as a Site Service Installer.
• Associate or bachelor’s degree preferred in Business, Communications, or a related field.
• Equivalent combination of education and relevant experience will be considered.
• Experience in technical troubleshooting or working within a manufacturing/engineering environment is a plus.
• ERP and CRM experience preferred (Infor, NetSuite, or similar systems).
• Strong communication skills (both written and verbal).
• Ability to handle multiple projects and deadlines with attention to detail.
• Effective problem-solving and critical thinking skills.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Comfortable working with CAD viewing tools and ERP/CRM platforms.
• Able to adapt in a fast-paced environment and interact with diverse personalities.
• Organized, self-motivated, and solutions oriented.
• Physical ability to sit for prolonged periods, stand for up to 8-10 hours, lift up to 50 lbs, and work at active construction sites while wearing PPE.
• Ability to talk, hear, stand, walk, reach, climb, stoop, kneel, crouch, or crawl as required by the task.
• Specific vision abilities including close, distance, color, peripheral, depth perception, and focus adjustment.

Nice to Have

• Experience with technical troubleshooting in a manufacturing or engineering environment.
• Experience with ERP and CRM systems such as Infor or NetSuite.

Qualifications

• Associate or bachelor’s degree preferred in Business, Communications, or a related field.
• Minimum of 3 years in relevant roles or 1 year with the company as a Site Service Installer.