Project Manager, Selling & Experience

About the Role

Key Responsibilities

• Lead the design, development, and implementation of innovative tools and resources to enhance in-store customer engagement and increase brand loyalty.
• Work with the Merchant team and Store Leadership to create and execute loyalty strategies that drive customer engagement and retention.
• Continuously monitor, analyze, and iterate on the effectiveness of current selling tools, resources, and programs, identifying areas for improvement and innovation.
• Analyze the performance of existing selling tools and resources, identifying key areas of opportunity for growth, optimization, and innovation.
• Use quantitative and qualitative data to assess product education and selling tools success and develop actionable insights to enhance clienteling offerings.
• Develop and communicate clear, data-backed recommendations to senior leadership to inform business and customer-centric decisions.
• Stay informed about the latest trends, technologies, and innovations in customer experience and retail to ensure Banana Republic remains ahead of the curve.
• Collaborate with the Selling & Customer Experience Director to leverage emerging client acquisition trends and develop new clienteling tools and experiences.
• Conduct competitive and market research to identify best practices, threats, and growth opportunities within the selling and customer experience space.
• Serve as a strategic partner across departments to ensure alignment and integration of selling and clienteling strategies.
• Create compelling presentations to communicate findings, insights, and strategic recommendations to executive leadership.

Requirements

• Minimum of 5-7 years of professional experience in project management, preferably within the apparel or retail industry.
• Proven track record of developing and implementing innovative customer experience tools and resources for a field organization.
• Experience using quantitative and qualitative analysis to identify insights, solve business problems, and drive organizational value.
• Experience working cross-functionally with senior leaders and stakeholders on strategic initiatives.
• Ability to create and edit multiple forms of media, including video from various sources.
• Strong analytical skills with the ability to organize and analyze large and complex data sets efficiently.
• Ability to translate complex information into simple, actionable insights for business decisions.
• Excellent written and oral communication skills, capable of presenting ideas clearly to senior executives.
• Experience with customer retention program design and management or expertise in customer experience innovation in retail or apparel industries.

Nice to Have

• Experience with customer retention program design and management.
• Expertise in customer experience innovation within retail or apparel industries.

Qualifications

• Educational background is not explicitly specified, but a minimum of 5-7 years of relevant professional experience is required.

Benefits & Perks

• Merchandise discount for our brands: 50% off at Old Navy, Gap, Banana Republic, and Athleta; 30% off at Outlet.
• One of the most competitive Paid Time Off plans in the industry.
• Up to five 'on the clock' volunteer hours each month.
• Extensive 401(k) plan with company matching contributions up to four percent.
• Employee stock purchase plan.
• Medical, dental, vision, and life insurance.