Quality Assurance Specialist

Hilton Grand Vacations

Chicago, IL

Full Time

Entry Level

about 2 months ago

Job Description

About the Role

At Hilton Grand Vacations, you have an opportunity to meet face-to-face with guests who are seeking a better way to travel. As a Quality Assurance Specialist (Loan Processor), you will prepare contracts for new customers and owner upgrades, review paperwork with clients, ensure accuracy and timely completion of contracts, and make the process enjoyable. Hilton Grand Vacations is a leading vacation ownership company dedicated to helping owners and guests create memorable vacations, with a focus on luxury travel and discerning clients.

Key Responsibilities

Prepare contracts for new customers as well as owner upgrades.
Meet face-to-face to review the paperwork with clients.
Ensure all contracts are accurate and completed in a timely manner.
Make the process fun!

Requirements

Detailed-oriented with strong analytical and problem-solving skills.
Strong ability to think strategically and analyze information timely and accurately.
Strong interpersonal communication skills to deal effectively with all levels of the organization.
Experience as a loan processor, contracts processor, closing agent, title agent, bank teller, sales, or customer service representative.

Nice to Have

Experience in loan processing, contracts processing, or related roles.

Qualifications

Experience in loan processing, contracts processing, or related roles.

Benefits & Perks

Comprehensive, engaging training on all processes.
Monthly contests and prizes, including a Champion's Club Trip.
Work-life balance with typically no more than 40 hours weekly.
Support for professional growth and career advancement through development programs and new location openings.
Customizable benefits package including a 401k match and various medical plans.

Working at Hilton Grand Vacations

Hilton Grand Vacations values diversity and is an equal opportunity employer. The company fosters a team environment dedicated to helping owners and guests make every vacation memorable, emphasizing growth, customer obsession, and a positive work environment.

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