Remote Business Analyst (Customer Connection Center)

Signet Jewelers

Akron, OH

Full Time

Mid Level

55k-78k

about 2 months ago

Job Description

About the Role

Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under iconic brands such as Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com, and Diamonds Direct. We are a people-first company that values diversity, inclusion, and equity. Our mission is to empower our team members, collaborate with customers, and foster community engagement. This remote Business Analyst role involves providing strategic insights and supporting the Customer Connection Center (C3) leadership team by analyzing performance, identifying opportunities, and facilitating data-driven decision-making.

Key Responsibilities

Develop and maintain monthly executive reporting while conceptualizing initiatives by understanding business objectives, contributing teams, scope, approach, and outcomes
Identify patterns and generate actionable insights to facilitate key operational strategic decisions
Assist in the development of department KPIs and identify and establish efficiencies to streamline operations
Collaborate with the business analyst and reporting specialist team to identify and address operational, financial, and technological risks within the business
Identify and capitalize on improvement opportunities and evaluate the performance of project teams to ensure that targets and deadlines are met
Identify and initiate data projects, manage resources, drive the resolution of issues, and hold self and team accountable for results
Develop, maintain, and continuously improve complex interactive dashboards and static reporting to assist functional groups and leadership team with decision making
Support project management implementation and assist with department training and development

Requirements

BA in Mathematics, Business, Analytics, Statistics, or similar field
3+ years of experience in business analysis, data analysis, or similar roles
Advanced Excel skills (complex formulas, pivot tables, automation)
Proficient in Alteryx, Tableau, SQL, and Python
Experience working with cloud data platforms such as AWS Redshift or similar
Demonstrated success in building interactive dashboards for leadership decision-making
Working knowledge of APIs and data integration techniques
Strong attention to detail and ability to meet tight deadlines in a remote setting
Excellent communication skills with the ability to explain technical results to non-technical users

Nice to Have

Experience with cloud data platforms such as AWS Redshift or similar
Knowledge of APIs and data integration techniques

Benefits & Perks

Competitive healthcare, dental & vision insurance
401(k) matching after one year of employment
Generous time off + company holidays
Merchandise discount
Learning & Development programs
Salary range of $55,000 - $77,500, with variations based on location and experience

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