Senior Account Experience Analyst, Health Plan

Sanford Health

Sioux Falls, SD

Full Time

Senior

21/hr-34/hr

16 days ago

Job Description

About the Role

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We are proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint. The Senior Account Experience Analyst, Health Plan, will play a critical role in enhancing and elevating the overall broker and client experience across all channels, including direct-to-consumer initiatives. The role involves driving engagement, content creation, and continuous improvement of the customer experience through innovative strategies and cross-functional collaboration.

Key Responsibilities

Enhance and elevate the broker and client experience across all channels, including direct-to-consumer initiatives.
Drive ongoing engagement and develop content around proactive communication, education, training, and resources.
Transform feedback into actionable insights that align with business objectives and regulatory standards.
Improve the overall experience by understanding how enhancements impact sales, brand loyalty, retention, and satisfaction.
Review and improve CRM systems and feedback tools to gather and interpret data.
Align data insights with business objectives to improve satisfaction, retention, and engagement.
Lead projects that span multiple departments or functions, ensuring timely delivery and high quality standards.
Collaborate effectively with cross-functional teams and manage initiatives to meet objectives.
Perform other duties as assigned, with some travel as required.

Requirements

An associate degree in a business or related field is required.
A bachelor’s degree in business or related field and/or work experience equivalent is preferred.
A minimum of 5 years of experience in customer experience management, sales, or account management, preferably within the health insurance or healthcare industry.
Proven track record of developing and executing experience strategies that improve satisfaction and retention.
Familiarity with the regulatory environment and industry-specific challenges.

Qualifications

Associate degree in a business or related field (required)
Bachelor's degree in business or related field and/or work experience (preferred)
Experience in customer experience management, sales, or account management within healthcare

Benefits & Perks

Health insurance
Dental insurance
Vision insurance
Life insurance
A 401(k) retirement plan
Work/life balance benefits
Generous time off package

Working at Sanford Health

Sanford Health values development and advancement opportunities, dedication to health and healing, and fostering a supportive environment for its employees. The organization emphasizes quality, continuous improvement, and collaboration across departments.

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