Senior Software Engineer - Customer Care

Qualtrics

Seattle, WA

Full Time

Senior

135k-247k

9 days ago

Job Description

About the Role

At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. We are the creators and stewards of the Experience Management category serving over 18K clients globally. Our teams are empowered to set aggressive goals, move fast, and solve complex problems collaboratively. We foster a culture of growth, innovation, and customer-centricity, with a mission to bring humanity, connection, and empathy back to business. Join a high-functioning, close-knit team dedicated to serving our customers and building impactful products.

Key Responsibilities

Develop scalable, fast, robust, and simple web-based solutions to solve complex business problems.
Implement new features and optimize existing ones to drive maximum performance.
Work closely with and incorporate feedback from other engineers, tech-ops, and product managers.
Attend daily stand-up meetings, collaborate with peers, prioritize features, and work with a sense of urgency to deliver value to customers.

Requirements

Has worked with design and product teams to understand needs, propose features, create early prototypes, and transform them into end-user features.
Has developed scalable, fast, robust, and rich web-based solutions using the latest frontend and backend technologies.
Experience working in a full-stack team, building advanced React frontend applications, large-scale backends, and maintaining a database.
Experience working in NodeJS and Python.
Experience with AWS technologies.
Experience with continuous delivery, git, test automation, and build/deploy systems.
Strong algorithms, data structures, and coding background.
Bachelor's or Master's degree in Computer Science.
5+ years of experience in a full-stack engineering position.

Nice to Have

Experience working on Machine Learning is a plus.

Qualifications

Bachelor's or Master's degree in Computer Science.
5+ years of full-stack engineering experience.

Benefits & Perks

Spend 10% of time on individual engineering growth activities every quarter.
Participate in personalized Career Action Planning with your manager.
Receive an annual experience bonus after the first year of employment.
Variable allowances for wellness, meals, transportation, and more.
Hybrid work model with in-office three days a week and flexible remote work for the rest.

Working at Qualtrics

Our engineers collaborate closely with platform teams to ensure products are tightly integrated with core platform behavior while maintaining flexibility for architecture choices. The team offers broad product ownership and a mandate for full-stack development, providing opportunities for career growth and foundational understanding across Qualtrics systems. We value innovation, collaboration, and a customer-centric mindset, fostering a supportive environment for learning and development.

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