Senior Solution Architect- Workflow Design Studio

About the Role

Key Responsibilities

• Work directly with customers to co-innovate solutions that push both the customer's and ServiceNow's boundaries using the lean co-innovation approach.
• Collaborate with teammates, customers, and the account team to develop strategic engagement plans that drive meaningful change and address business challenges.
• Co-deliver design thinking workshops with customers and account teams, engaging participants from end-users to C-level executives to drive innovation, ideation, co-creation, and solution validation on the Now Platform.
• Visit customer sites to understand their work environment, empathize with end users, and build trusted relationships as a partner.
• Architect and develop viable, innovative solutions by leveraging the ServiceNow platform, ecosystem, and exploring advancements in AI and emergent technologies.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• 5+ years of experience architecting and delivering complex solutions.
• 4+ years of experience as a ServiceNow architect, implementer, or strategic platform owner.
• ServiceNow Platform expertise is mandatory.
• Ability to work collaboratively in a multi-discipline team focused on delivering high-quality output in short timeframes.
• Ability to quickly understand emergent/new technology through instruction and self-training.
• Strong people skills, including active listening, reading the room, coaching, and communicating to technical and non-technical roles.
• Strong synthesis and written communication skills.
• Experience facilitating client-facing workshops to build trust with customers.
• Excellent time and project management skills.

Nice to Have

• Experience with AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the industry.
• Passion for innovation, AI, and emerging technologies.
• Ability to build relationships and foster trust with diverse stakeholders.

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• 5+ years of experience architecting and delivering complex solutions.
• 4+ years of experience as a ServiceNow architect, implementer, or strategic platform owner.
• ServiceNow Platform expertise is mandatory.

Benefits & Perks

• Base pay ranging from $165,825 to $273,675, plus equity (when applicable), variable/incentive compensation, and benefits.
• Health plans, including flexible spending accounts.
• 401(k) Plan with company match.
• Employee Stock Purchase Plan (ESPP).
• Matching donations.
• Flexible time away and family leave programs.