Software Engineer II

About the Role

Key Responsibilities

• Develop, maintain, and enhance complex and diverse software systems based upon documented requirements, including processing-intensive analytics, novel algorithm development, manipulation of large data sets, real-time systems, and business management information systems.
• Review and test software components for adherence to design requirements and document test results.
• Resolve software problem reports.
• Utilize appropriate software development and design methodologies.
• Provide input to system design, including hardware/software trade-offs, software reuse, and requirements analysis.
• Analyze user requirements to derive software design and performance requirements.
• Debug existing software and correct defects.
• Design and code new software or modify existing software to add features.
• Integrate existing software into new or modified systems or environments.
• Develop data queries for databases or data repositories.
• Write or review software and system documentation.
• Serve as team lead at an appropriate level for the project.
• Design or implement complex database or data repository interfaces/queries.
• Develop or implement algorithms to meet or exceed system performance standards.
• Assist with developing and executing test procedures.
• Modify existing software to correct errors or improve performance.
• Design, develop, and modify software systems using scientific analysis and mathematical models.
• Design or implement complex algorithms with strict timing or resource constraints.
• Perform quality control on team products.
• Oversee software development teams and ensure work completion according to process constraints.
• Coordinate with system and hardware engineers to derive requirements and obtain project information.
• Monitor equipment functioning to ensure operational specifications are met.

Requirements

• Bachelor's degree in Computer Science or a related discipline from an accredited college or university, or four (4) years of additional SWE experience on similar projects.
• Two (2) years of experience developing and customizing core applications such as Incident, Problem, Change, Knowledge, and Service Catalog.
• Four (4) years of IT application systems experience in technology solutions delivery.
• Experience creating and implementing scripts, business rules, policies, ACLs, and configuring or modifying ServiceNow applications.
• Experience integrating third-party software and APIs with ServiceNow using REST and SOAP.
• Experience coding in scripting languages such as JavaScript, HTML, CSS, AngularJS, JSON, or others used in ServiceNow.
• Four (4) years of experience with ServiceNow implementations.
• Two (2) years of experience developing on the ServiceNow Platform.
• ServiceNow System Administrator certification or ServiceNow Application Developer certification.

Nice to Have

• Experience with ITOM, ITSM, HRSD, CSM, and/or Service Portal.

Qualifications

• Bachelor's degree in Computer Science or related field, or equivalent experience
• Certifications in ServiceNow System Administration or Application Development

Benefits & Perks

• 100% Company PAID health benefits
• Paid Time Off (PTO)
• 401K matching and vesting from day one