Software Test Engineer II - Salesforce

Qualtrics

Provo, UT

Full Time

Mid Level

3 days ago

Job Description

About the Role

At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. We are the creators and stewards of the Experience Management category serving over 18K clients globally. Our teams are high-functioning, collaborative, and dedicated to serving our customers, with a culture that encourages growth, strategic risk-taking, and solving complex problems together. Join us to be part of a nimble group that values innovation, empathy, and continuous learning across diverse industries worldwide.

Key Responsibilities

Collaborate closely with developers, business analysts, and other stakeholders to understand requirements and acceptance criteria to ensure comprehensive test coverage.
Design and execute various types of testing, including functional, regression, integration, and user acceptance testing, to identify and document defects effectively.
Utilize testing tools and methodologies to streamline the testing process and improve efficiency.
Analyze test results, identify root causes of defects, and work with the development team to ensure timely resolution.
Contribute to the establishment and maintenance of quality assurance best practices and standards within the Salesforce development team.
Develop comprehensive test plans and test cases based on business requirements and technical specifications.
Execute manual and automated test scripts, meticulously documenting test results and any defects found.
Identify, track, and manage defects using appropriate defect tracking tools, ensuring clear and concise reporting.
Collaborate with developers and business analysts to reproduce, troubleshoot, and verify bug fixes.
Participate in requirement reviews and design discussions to provide feedback on testability and potential quality risks.
Contribute to the development and maintenance of test data and test environments.
Perform regression testing to ensure that new changes do not negatively impact existing functionality.
Assist in user acceptance testing (UAT) by providing support and guidance to end-users.

Requirements

3+ years of experience in software quality assurance, with a focus on testing Salesforce applications.
Solid understanding of Salesforce functionality, configuration, and development concepts.
Experience in designing, developing, and executing test plans and test cases for various types of testing.
Familiarity with testing tools and methodologies, such as Jira, TestRail, Selenium (or other automation tools), and agile testing practices.
Strong analytical and problem-solving skills with a keen attention to detail.
Excellent communication and collaboration skills to work effectively within a team environment.
Bachelor's degree in Computer Science, Information Technology, or a related field.
Salesforce certifications, such as Salesforce Certified Administrator or Salesforce Certified Platform App Builder, are a plus.

Nice to Have

Salesforce certifications, such as Salesforce Certified Administrator or Salesforce Certified Platform App Builder.

Benefits & Perks

Experience Bonus program offering unique experiences on the 1-year anniversary with the company.
Global Wellness Reimbursement program to support employee wellness.
Global Mental Health Benefit through Ginger, providing 24/7 mental health support for employees and their dependents.
Funding/reimbursements for Salesforce.com certifications.

Working at Qualtrics

Our culture emphasizes collaboration across departments such as Engineering, Security, Procurement, and Go-To-Market to ensure top-notch systems and exceptional support. We foster a learning environment with opportunities for growth in Salesforce testing and quality assurance. We value diversity, inclusion, and the well-being of our employees, offering flexible hybrid work arrangements and comprehensive support programs.

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