Solutions Engineer

About the Role

Key Responsibilities

• Lead the continued evolution of our Jamf environment and spearhead the strategic migration to Microsoft Intune.
• Architect and execute complex technical solutions by partnering with developers and engineers on projects ranging from targeted scripts to sophisticated, cross-functional implementations.
• Administer cloud infrastructure (AWS, GCP) to support and enhance our endpoint management services.
• Present to different audiences, from end-users to senior leadership, on the status of endpoint management projects and initiatives.
• Design, build, and maintain the operating system environment for macOS and Windows endpoints, ensuring optimal performance, reliability, and security.
• Develop custom applications, tools, and middleware to solve unique endpoint management challenges and automate complex workflows.
• Serve as a subject matter expert on Jamf, providing strategic direction for the evolution of the service and creating best-practice documentation.
• Lead the design and configuration of endpoint and network security, ensuring alignment with university-wide security standards.
• Architect and configure scalable solutions encompassing network, server, and client devices for university initiatives.
• Develop automated solutions for the installation, modification, and management of software, utilities, and workstation environments to maintain an "Out of Box" user experience.
• Compare, evaluate, and implement new technologies, and integrate systems into the computing environment.
• Resolve complex system problems and provide consultation or training to support personnel and end-users.
• Facilitate vendor relationships and act as a liaison with various departments across campus.

Requirements

• Bachelor's degree and five years of relevant experience, or a combination of education and relevant experience.
• Expert-level experience in designing, implementing, supporting, and planning Jamf rollouts in a large-scale enterprise organization.
• Ability to provide strategic guidance and execution for Microsoft Intune.
• Expert-level knowledge of macOS and advanced knowledge of Windows environments, including hardware, software, and security hardening.
• Advanced proficiency in scripting languages such as Python, Bash, or PowerShell, with desirable experience in modern development languages like Swift.
• Deep understanding of enterprise networking concepts, including security, directory services (AD, OD), and cloud infrastructure (AWS, Azure).
• Demonstrated experience with Microsoft Azure, Intune, and Azure Active Directory, including a strong understanding of Identity Provider (IdP) configurations and integrations, such as Shibboleth or other SAML-based solutions.
• Advanced knowledge of endpoint security concepts and best practices, with experience securing devices in environments requiring additional security, such as government or financial sectors.
• Experience with CICD tools for build automation and deployment.
• Direct experience developing and managing middleware solutions and supporting infrastructure.
• Proven ability to work independently on complex projects and collaboratively within a team, with a strong aptitude for training, presenting, and mentoring others on technical topics.
• Experience using ticketing systems such as Jira and ServiceNow to provide excellent customer support.

Nice to Have

• Desirable experience in modern development languages like Swift.

Qualifications

• Bachelor's degree and five years of relevant experience, or a combination of education and relevant experience.

Benefits & Perks

• Career development programs, tuition reimbursement, or auditing courses.
• Superb retirement plans, generous time-off, and family care resources.
• Health care benefits and access to fitness classes and exercise facilities.
• Free commuter programs, ridesharing incentives, discounts, and more.