Solutions Engineer

About the Role

Key Responsibilities

• Lead the continued evolution of the Jamf environment and spearhead the strategic migration to Microsoft Intune.
• Architect and execute complex technical solutions by partnering with developers and engineers on projects ranging from targeted scripts to sophisticated, cross-functional implementations.
• Administer cloud infrastructure (AWS/GCP) to support and enhance endpoint management services.
• Present to different audiences, from end-users to senior leadership, on the status of endpoint management projects and initiatives.
• Design, build, and maintain the operating system environment for macOS and Windows endpoints, ensuring optimal performance, reliability, and security.
• Develop custom applications, tools, and middleware to solve endpoint management challenges and automate workflows.
• Serve as a subject matter expert on Jamf, providing strategic direction and best-practice documentation.
• Lead the design and configuration of endpoint and network security, ensuring alignment with security standards.
• Architect and configure scalable solutions for network, server, and client devices for university initiatives.
• Develop automated solutions for software installation, modification, and management to maintain a seamless user experience.
• Evaluate and integrate new technologies into the computing environment.
• Resolve complex system problems and provide training or support to staff and end-users.
• Facilitate vendor relationships and act as a liaison with campus departments.

Requirements

• Bachelor's degree and five years of relevant experience, or a combination of education and relevant experience.
• Expert-level experience in designing, implementing, supporting, and planning Jamf rollouts in a large-scale enterprise organization.
• Ability to provide strategic guidance and execution for Microsoft Intune.
• Expert-level knowledge of macOS and advanced knowledge of Windows environments, including hardware, software, and security hardening.
• Advanced proficiency in scripting languages such as Python, Bash, or PowerShell, with desirable experience in modern development languages like Swift.
• Deep understanding of enterprise networking concepts, including security, directory services (AD, OD), and cloud infrastructure (AWS/Azure).
• Experience with Microsoft Azure, Intune, and Azure Active Directory, including IdP configurations and integrations such as Shibboleth or SAML.
• Advanced knowledge of endpoint security concepts and best practices, especially in environments requiring high security.
• Experience with CI/CD tools for build automation and deployment.
• Experience developing and managing middleware solutions and supporting infrastructure.
• Proven ability to work independently on complex projects and collaboratively within a team, with strong presentation and mentoring skills.
• Experience using ticketing systems such as Jira and ServiceNow for customer support.

Nice to Have

• Experience with modern development languages like Swift.

Qualifications

• Educational background with a Bachelor's degree or equivalent experience.

Benefits & Perks

• Career development programs, tuition reimbursement, and opportunities to audit courses.
• Superb retirement plans, generous time-off, and family care resources.
• Health care benefits and wellness programs, including fitness classes and exercise facilities.
• Access to cultural and recreational resources such as museums, trails, and sculptures.
• Free commuter programs, ridesharing incentives, discounts, and other resources.