Specialist Quality Assurance

DHL

Whiteland, IN

Full Time

Mid Level

about 1 month ago

Job Description

About the Role

The Specialist Quality Assurance role involves coordinating quality assurance activities for multiple clients, providing regulatory and quality support, processing orders, preparing correspondence, and acting as a liaison to facilitate issue resolution. The position includes responsibilities related to internal audits, document control, training, and ensuring product and service quality, with specific duties such as fulfilling US Qualified Person responsibilities and releasing IMPs.

Key Responsibilities

Perform internal audits, assessments, and quality inspections of Rework activities.
Manage the document control process.
Assist manager in developing and implementing quality related training programs for field operations.
Assist Manager during regulatory, customer and 3rd party audits.
Resolve product or service problems: clarify the customer's complaint, determine the cause, select and explain the best solution, expedite correction or adjustment, and follow up to ensure resolution.
Maintain customer records and update account information.
Prepare product or service reports by collecting and analyzing customer information.
Assist with order management and product management.
Perform other duties as assigned.
Fulfill US Qualified Person responsibilities.
Release of IMP's.