Usability Specialist III

About the Role

Key Responsibilities

• Develop and document best practices for user research, creating a usability toolkit for both formal and informal studies.
• Champion usability best practices across the organization.
• Conduct various user experience studies, including usability tests, focus groups, field studies, surveys, and heuristic reviews.
• Design tasks and materials for testing, defining clear success criteria.
• Present study results and provide actionable recommendations to the product team.
• Observe user sessions, analyze findings, and collaborate with designers to ensure usability improvements are implemented effectively.
• Collaborate with designers to refine wireframes and mockups, ensuring a positive user experience.

Requirements

• Advanced degree in Cognitive or Experimental Psychology, Technical Communication, Human Computer Interaction, or equivalent experience.
• 7+ years of experience in user research and conducting formal usability studies.
• Proven track record of conducting usability studies and user research, including contextual inquiry, screening questions, plans, and reports.
• Ability to effectively communicate complex information to technical teams.
• Strong interest in user needs and workflows.
• Excellent teamwork and collaboration skills.
• Detail-oriented with the ability to manage self-directed projects.
• Excellent verbal and written communication skills.

Qualifications

• Advanced degree in Cognitive or Experimental Psychology, Technical Communication, Human Computer Interaction, or equivalent experience.
• 7+ years of experience in user research and conducting formal usability studies.

Benefits & Perks

• The target hiring compensation range for this role is $45.70 to $50.78 an hour.
• Compensation is based on education, relevant work experience, relevant certifications, and location.
• Access to benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match.