Advanced Software Engineer - Site Reliability Engineering

About the Role

Key Responsibilities

• Triage, debug, and fix issues in the production system, involving full stack from front-end and application microservices to databases and networking.
• Use monitoring tools to identify performance, availability, and cost concerns, and automate monitoring, alerting, and scaling to proactively resolve issues.
• Collaborate with engineering teams to review architecture and implementation of new features to ensure resilience and scalability.
• Design and implement solutions to eliminate technical debt related to reliability, complexity, and observability.
• Coordinate incident response and root cause analyses (RCAs), and participate in engineering support on-call rotation.
• Develop troubleshooting processes, tools, and documentation for production support.
• Operate in a Continuous Delivery environment.
• Build operational maturity through automation.

Requirements

• 3+ years of demonstrated experience managing and maintaining large-scale SaaS platforms.
• Experience developing or maintaining software in at least one language (JavaScript, C#, Python, Java, etc.).
• Familiarity with shell scripting (Powershell, Bash, etc.).
• Experience with log aggregation and analysis frameworks (ELK, Azure Log Analytics, Splunk, etc.).
• Understanding of Git or similar version management tools.
• Passion for automation.
• Intrinsic curiosity to identify patterns and understand inner workings of complex systems, especially in production environments.
• Excellent problem solving and troubleshooting skills to diagnose issues quickly and accurately in a live, continuous delivery environment.
• Good written and verbal communication skills.
• Enjoy working on a collaborative team.

Nice to Have

• BS or MS Degree in Computer Science, IT, or related field, with significant technical experience as a substitute.
• 6 years of experience in software engineering roles.
• Experience developing and maintaining applications on Microsoft Azure, AWS, or similar cloud platforms.
• Experience with PowerShell, NodeJS, Kusto, or Groovy.
• Experience with NoSQL databases (MongoDB, Cosmos, Dynamo, Redis, or similar).
• Knowledge of serverless and container-based application deployment models.
• Experience with CI/CD tools.

Qualifications

• BS or MS Degree in Computer Science, IT, or related field (preferred).
• Significant technical experience can be substituted for formal education.
• 6 years of experience in software engineering roles (preferred).

Benefits & Perks

• Competitive salary range of $97,600 - $121,800.
• Employer subsidized Medical, Dental, Vision, and Life Insurance.
• Short-Term and Long-Term Disability coverage.
• 401(k) match, Flexible Spending Accounts, Health Savings Accounts.
• Employee Assistance Program (EAP), Educational Assistance.
• Parental Leave, Paid Time Off (vacation, personal, sick, parental leave).
• 12 Paid Holidays.