AVP, Digital Consumer Platform Lead, PRS

About the Role

Key Responsibilities

• Scope and define digital solutions to create an end-to-end digital distribution and servicing platform.
• Define the integration roadmap, features, and functionality while prioritizing efforts based on business needs, opportunities, and technology/resource costs.
• Document processes, features, and decisions while engaging with cross-functional leadership teams to facilitate governance approvals and budget allocations.
• Develop, launch, and optimize digital assets via Agile teams to build a flexible and robust digital technology platform that drives business growth and delivers high-quality, modern customer experiences at all digital touchpoints.
• Translate business roadmaps into actionable plans in sprints, providing prioritization for Agile teams to address the backlog.
• Provide project management support and drive digital product projects forward by addressing questions, defining requirements, and reporting on status to Chubb Digital leaders.
• Manage and mentor two Business Analysts (BAs), offering guidance, support, and professional development opportunities.
• Act as the primary point of contact for platform-related initiatives, ensuring alignment across teams and stakeholders.
• Ensure the platform meets high standards of quality, performance, and user experience, monitoring performance and implementing improvements as needed.
• Own and coordinate global product planning for the NA Platform, negotiating prioritization of features and enhancements based on varying delivery schedules.
• Collaborate with internal operational and technology leads to define requirements and prioritize features/functionality, challenging the norm to ensure efficient implementation for sales, service, billing, and claims linked to digital distribution.

Requirements

• 10-15 years of business management experience in insurance services, with P&C preferred.
• 3-5 years of digital product owner/manager experience in API and/or platform buildout.
• Exceptional ability to create diagrams such as flow charts, state machines, sequence diagrams, and architecture diagrams using various diagramming tools.
• Strong analytical, abstraction, and problem-solving skills to translate business requirements into IT solutions, with an emphasis on solution design.
• Experience with Scrum/Agile methodologies.
• Experience working across business, IT, legal, and compliance teams, preferably on digital initiatives.
• Demonstrated ability to align integrations with insurance systems, including policy administration, sales, claims, and billing.
• Proven ability to drive feature prioritization and development for both immediate and long-term digital product builds.

Nice to Have

• Experience with insurance systems and processes.
• Ability to create diagrams for various purposes (e.g., flow charts, state machines, sequence diagrams, architecture diagrams).

Qualifications

• Formal experience in insurance services, particularly in P&C insurance.
• Experience in digital product management and platform development.

Benefits & Perks

• Competitive salary range of $130,000 to $220,000, depending on skills and other factors.
• Participation in a discretionary annual incentive program.
• Comprehensive benefits package (details available on the careers website).