AVP, Product Design

AT&T

Austin, TX

Full Time

Executive

3 days ago

Job Description

About the Role

As the Associate Vice President of Customer Experience & Product Design, you will play a critical role in advancing AT&T's product design and customer experience initiatives. Reporting to senior leadership, you will lead a dynamic team focused on delivering intuitive, seamless, and impactful customer interactions. This role combines strategic insight with hands-on operational leadership to support customer-centric innovation and business growth.

Key Responsibilities

Assist in developing and executing a customer-centric vision for product design and customer experience aligned with business objectives and market trends.
Promote a culture centered on outstanding customer experiences through data-driven insights, market segmentation, and customer research.
Support journey orchestration efforts to ensure consistent and engaging experiences across digital and omni-channel platforms.
Lead design operations to empower the team with tools, resources, and methodologies that drive efficiency and design excellence.
Collaborate cross-functionally with product management, engineering, marketing, and external partners to deliver cohesive user-focused solutions.
Drive innovation by fostering ideation, rapid prototyping, and experimentation within the design team.
Contribute to talent development by mentoring team members and encouraging continuous learning and improvement.
Manage relationships with third-party design vendors and oversee deliverables to ensure alignment with AT&T's standards.

Requirements

10+ years of experience in customer experience, product design, or UX leadership roles, with demonstrated success managing multidisciplinary teams.
Strong background in design strategy, operations, and customer journey mapping.
Proficiency with design tools (e.g., Figma) and methodologies such as design sprints, user-centered design, and agile development.
Experience collaborating with cross-functional teams to align design efforts with business goals.
Excellent communication and stakeholder management skills, with the ability to influence at multiple levels.
Bachelor's degree in Design, Innovation, Business, Engineering, or a related field; advanced degrees preferred.

Qualifications

Bachelor's degree in Design, Innovation, Business, Engineering, or a related field; advanced degrees preferred.

Working at AT&T

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

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