Manager, Digital Product Design

About the Role

Key Responsibilities

• Define and shape the experience strategy with the product team, facilitating working sessions with stakeholders and users to define key design goals and product requirements
• Create a design strategy related to research insights, execution, and continuous integration
• Synchronize customer research and map customer journeys for the constituent across teams
• Synthesize customer insights across research by each team at the journey level
• Take ownership of creating design deliverables such as journey maps, personas, wireframes, and Figma clickable prototypes
• Build and maintain design systems
• Collaborate with Product teams to define UX success metrics and translate insights into actionable design enhancements
• Advocate for accessibility standards (e.g., WCAG) and inclusive design in all phases of the product lifecycle
• Collaborate with content strategists
• Engage with the delivery of work, empowering and providing the right tools for implementation teams to deliver sprint goals
• Identify and remove team impediments
• Work with Product owners to align the roadmap to vision and continuous insights to ensure the voice of the customer is heard
• Constantly look for better ways of solving technical problems and designing the solution, challenging the status quo
• Attend events and sessions, promoting events, with a customer-focused approach
• Write user stories and acceptance criteria to enable development efforts related to user experience, and help manage the user-facing product backlog
• Partner with QA and product teams to validate design implementation and ensure quality standards are met
• Monitor post-launch product performance and user feedback to inform iterative design improvements
• Contribute to the governance and documentation of the design system to ensure consistency and scalability across teams

Requirements

• A bachelor's degree with 4+ years of relevant work experience, with proven experience in product design, Agile, and Scrum
• 3+ years of demonstrated functional work experience in product design, HealthTech, and eCommerce experience is a plus
• Expert in latest design tools (e.g., Figma, Miro)
• Strong collaborator with cross-functional teams from tech, design, and business
• Proven knowledge and understanding of digital and software delivery, technology, and supporting industry principles
• Experienced in Agile Scrum teams (i.e., agile ceremonies, managing a backlog/release plan, writing user stories), tracking team-level metrics, removing blockers (burndown chart, release burn up, etc.)
• Expertise in tools like JIRA, Azure DevOps & etc.
• Possess domain-specific technical expertise to support backlog development and resolve blockers for the team
• Strong communication skills (written & verbal) with comfort in speaking with business stakeholders and collaborating in a global, matrixed environment
• Proven problem solver who can manage and lead the team to push the solution and progress
• Experience acting as 'voice of the customer' to represent the business

Nice to Have

• Consulting experience
• Experience in product design within HealthTech and eCommerce sectors

Qualifications

• Bachelor's degree
• 4+ years of relevant work experience in product design, Agile, and Scrum

Benefits & Perks

• Starting pay between $135,000.00 and $175,000.00
• Eligibility for short-term and/or long-term incentives
• Medical, dental, vision insurance
• Disability and life insurance
• 401(k) plan and company match
• Tuition reimbursement program (select degrees)
• Company holidays and well-being benefits
• Paid sick time, floating holidays, and vacation
• Hybrid work arrangement (up to two days remote, three days in-office in Bridgewater, NJ)