Cisco CVPIVR development - Manager - 64740561

About the Role

Key Responsibilities

• Design and implement scalable communication solutions using Cisco Webex Contact Center Cisco CVP Cisco UCCE and Cisco Unified Communication Manager to enhance business operations.
• Collaborate with cross-functional teams to understand business requirements and translate them into technical specifications.
• Provide technical guidance and support to ensure seamless integration of communication systems with existing infrastructure.
• Oversee the deployment and configuration of communication solutions ensuring optimal performance and reliability.
• Conduct regular system audits and performance assessments to identify areas for improvement and implement necessary changes.
• Develop and maintain comprehensive documentation for all communication systems including design specifications, configuration guides, and troubleshooting procedures.
• Stay updated with the latest industry trends and technologies to ensure the company remains at the forefront of communication solutions.
• Work closely with stakeholders to gather feedback and continuously improve communication systems to meet evolving business needs.
• Ensure compliance with industry standards and best practices in all communication system implementations.
• Provide training and support to end-users to maximize the effectiveness of communication solutions.
• Collaborate with vendors and third-party service providers to ensure seamless integration and support for communication systems.
• Lead efforts to optimize communication systems for cost efficiency and performance.
• Contribute to the company's purpose by enhancing communication capabilities, ultimately improving customer interactions and satisfaction.

Requirements

• 8 to 12 years of experience in Cisco Webex Contact Center, Cisco CVP, Cisco UCCE, and Cisco Unified Communication Manager.
• Demonstrate strong problem-solving skills and the ability to troubleshoot complex communication system issues.
• Exhibit excellent communication and collaboration skills to work effectively with cross-functional teams.
• Have experience in the automotive industry, which is considered a plus.
• Show a proactive approach to learning and adapting to new technologies and industry trends.
• Display strong organizational skills and attention to detail in managing multiple projects simultaneously.
• Maintain a customer-focused mindset ensuring communication solutions meet business and user needs.

Nice to Have

• Experience in the automotive industry.