Collaboration Engineer

About the Role

Key Responsibilities

• Work closely with business units, application teams, infrastructure areas, and vendors to identify, review, and evaluate solution requirements.
• Investigate and propose strategic fits for virtualization, consolidation, and rationalization solutions within the infrastructure or business.
• Propose changes to the technical architecture and design solutions as applicable.
• Evaluate and align strategic fit solutions across infrastructure platforms and solutions specific to system hardware and software technologies.
• Understand, participate, review, and influence long-term capacity planning and technology investments.
• Provide client consulting and planning guidance for moderate to large highly complex projects or programs.
• Collaborate with other functional infrastructure areas/departments on multiple initiatives to meet organizational and business goals.
• Participate in and provide consulting to project teams on architectural, design development, and system integration opportunities, ensuring alignment with established strategies and principles.
• Identify and evaluate projects, programs, and initiatives; design processes to enhance and rationalize existing and upcoming solutions.
• Map requirements into standard service solutions, identify opportunities for integrating or reusing technology, and provide cost-effective solutions for complex projects.
• Review, identify, and manage requirements for complex solutions, conducting cost, feasibility, and risk analyses.
• Review, develop, and update architectural standards, guiding principles, and strategies.
• Evaluate, review, and approve highly complex design solutions for business and infrastructure projects or initiatives.

Requirements

• Microsoft Teams voice engineer experience to assist in planning, development, configuration, maintenance, and troubleshooting of an Enterprise Teams Voice installation.
• Bachelor's degree in computer science, engineering, or a related field, or equivalent experience through education and/or technology experience, or 12+ years of technology experience.
• 6+ years' experience in planning, development, configuration, maintenance, and troubleshooting of an Enterprise MS Teams Voice installation.
• 5+ years of experience mentoring other technologists.
• Ability to translate business requirements into technical architecture and designs for communication solutions.
• Familiarity with telecommunication technologies and experience with Microsoft Teams, Microsoft 365, and PowerShell.
• Experience deploying and configuring Microsoft Teams Phone with PSTN connectivity via Direct Routing, Operator Connect, and Calling Plans.
• Experience managing devices certified for Microsoft Teams, audio/video conferencing, and voice migration.
• Ability to collaborate with telephony providers and third-party vendors to enable advanced voice features.
• Experience working with administrators for networking, identity, licensing, security, and compliance.
• Ability to work with Cisco Room Systems and other room system devices.
• Strong proficiency with direct routing, E.164 dial plans, e911, SIP Trunking, PowerShell scripting, and MS Teams routing policies.
• 3+ years of technical engineering experience in unified communications platforms from multiple vendors.
• 3+ years of Microsoft UC administration experience with knowledge of Microsoft Teams and conference room devices.
• Vendor management and internal customer service experience.
• Teams Certifications from Microsoft (preferred: MS-700, MS-721).

Nice to Have

• Teams Certifications from Microsoft such as MS-700 and MS-721.

Benefits & Perks

• Highly competitive base pay.
• Comprehensive medical, dental, and disability benefits programs.
• Group retirement savings program.
• Health and wellness programs.
• An inclusive culture that values opportunity for growth, development, and internal promotion.