Commissions Operations Analyst

About the Role

Key Responsibilities

• Leverage understanding of Echostar business rules, intranet resources, and front-end tools (e.g., CApp, epay, B2B) to research and resolve payment inquiries, escalation requests, and questions from internal teams and external retail partners.
• Navigate and analyze data within Tableau dashboards and reports to manage business changes, identify trends, and provide data-driven recommendations to improve processes.
• Utilize SQL to query databases for research and analysis, including reviewing, understanding, and writing basic queries using SELECT, FROM, WHERE, and JOIN clauses.
• Attend, support, and lead project meetings, providing insights and feedback, summarizing action items, and following up on complex topics.
• Proactively identify and implement innovative strategies and process improvements to enhance operational efficiency and accuracy.
• Perform daily, weekly, and monthly activities to meet compliance standards and support the commission calculation schedule.
• Collaborate closely with business partners, maintaining professionalism, clear communication, and strong working relationships.

Requirements

• Bachelor's degree from a four-year college or university, or 2+ years of relevant work experience.
• Experience with coding in SQL.
• Experience with advanced data analysis and visualization tools such as Tableau, R, or Python.
• Experience using AI.
• Exceptional analytical skills and ability to solve ambiguous problems.
• Ability to learn quickly, manage tight deadlines, prioritize workload, and work in a fast-paced environment.
• Excellent oral and written communication skills for interaction at all levels.
• Self-starter mentality with ownership of initiatives and project management skills.
• Strong attention to detail, accuracy, and meeting deadlines.
• Proficiency with Google Suite or similar office software.

Nice to Have

• Experience with AI tools.

Qualifications

• Educational background with a bachelor's degree or equivalent work experience.

Benefits & Perks

• Versatile health perks including flexible spending accounts and HSA.
• 401(k) plan with company match.
• Employee Stock Purchase Plan (ESPP).
• Career development opportunities.
• Flexible time away plan.