Communications Consultant IV, Social Media

About the Role

Key Responsibilities

• Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers
• Building relationships with cross-functional stakeholders
• Influencing others through technical explanations and examples
• Adapting to competing demands and new responsibilities
• Listening and responding to, seeking, and addressing performance feedback
• Providing feedback to others
• Creating and executing plans to capitalize on strengths and develop weaknesses
• Supporting team collaboration
• Adapting to and learning from change, difficulties, and feedback
• Completing work assignments and supporting business-specific projects by applying expertise in subject area
• Supporting the development of work plans to meet business priorities and deadlines
• Ensuring team follows all procedures and policies
• Coordinating resources to accomplish priorities and deadlines
• Collaborating cross-functionally to make effective business decisions
• Solving complex problems
• Escalating high priority issues or risks as appropriate
• Recognizing and capitalizing on improvement opportunities
• Ensuring successful implementation of communication efforts by consulting with stakeholders on change management and implementation strategies
• Assessing effectiveness of communications and making modifications as necessary
• Monitoring key performance indicators and ongoing effectiveness of communications
• Ensuring communication plans are implemented on time, on budget, and within specifications
• Developing communications by writing, editing, and producing complex content for programs and projects
• Proofreading and coordinating production of communications materials
• Updating content on client-specific and internal/external channels
• Ensuring content is consistent with brand and editorial guidelines
• Managing projects or project components by coordinating stakeholder contacts and resources
• Consulting in the development, analysis, and management of project plans
• Coordinating project schedules and resource forecasts
• Providing support to internal and external stakeholders during communication activities
• Managing vendor relationships
• Defining and communicating the KP brand to ensure positive reputation
• Ensuring communications align with KP standards
• Documenting and tracking communication activities and performance metrics
• Developing strategic communication plans by consulting with clients and stakeholders, analyzing data, and ensuring alignment with organizational strategy
• Gathering and analyzing data and information to fulfill communication plan objectives
• Identifying appropriate audiences and channels
• Providing strategic support on organizational initiatives

Requirements

• Minimum two (2) years professional experience in the development of social media content and community management
• Minimum one (1) year experience in a leadership role with or without direct reports
• Bachelor's degree in Communications, Journalism, English, Humanities, Business, Social Science, or related field
• Minimum five (5) years experience in communications, writing, marketing, or a directly related field
• Additional equivalent work experience in a directly related field may be substituted for the degree requirement

Qualifications

• Bachelor's degree in Communications, Journalism, English, Humanities, Business, Social Science, or related field
• Minimum five (5) years experience in communications, writing, marketing, or a directly related field
• Minimum two (2) years professional experience in social media content development and community management
• Minimum one (1) year experience in a leadership role