Community Manager

About the Role

Key Responsibilities

• Contribute to the development and evolution of communication strategies and community channels, with a focus on continuous improvement
• Serve as a public-facing representative for Star Citizen and Squadron 42, communicating on behalf of the brand across multiple channels and at events
• Collaborate with the content, video, and social media teams to align messaging and maximize reach
• Create engaging content and experiences such as editorial posts, contests, and events to build community loyalty and foster positive sentiment
• Design and execute community engagement opportunities for both in-person and online events
• Manage prize and product fulfillment for community contests, tournaments, and giveaways
• Identify, nurture, and engage passionate community advocates for Star Citizen and Squadron 42
• Monitor community sentiment, trends, and emerging issues across social and owned platforms, providing timely insights to internal teams
• Gather and communicate actionable community feedback to game development teams, representing player sentiment, concerns, and suggestions
• Analyze content performance and community engagement data to inform optimization and innovation strategies
• Collaborate with the Moderation and Platform teams to support daily operations across the website and forums
• Act as a liaison between the community, Customer Service, and internal teams to address high-priority issues and ensure clear, effective communication

Requirements

• Demonstrated ability to manage multiple projects and deadlines in a fast-paced environment
• Familiarity with common community platforms (e.g., Discord, Reddit, Zendesk, forums, social media tools)
• Minimum of 2 years of experience in community or brand communications, including forum moderation and audience engagement
• Strong strategic thinking, leadership, and communication skills
• Willingness and ability to travel (including internationally) and work flexible hours, including evenings and weekends as needed

Nice to Have

• Bachelor's degree in Communications, Marketing, or a related field, or equivalent professional experience
• Experience in online game or MMO development, community management, and/or marketing
• Training and/or experience in project management
• Genuine passion for sci-fi games and immersive gaming communities