Consumer Experience Data Analyst

About the Role

Key Responsibilities

• Understand, analyze, and interpret a variety of data inputs and research related to key consumer promise and initiatives.
• Translate product vision into detailed product requirements such as user stories, business rules, and acceptance criteria.
• Ensure the execution of creative assets supports strategic initiatives and vision.
• Use analytical and quantitative skills to support assumptions, product requirements, and solutions with hard data and metrics.
• Collaborate proactively with impacted areas within the AdventHealth ecosystem to integrate new capabilities and improvements.
• Test and validate the accuracy of all work products thoroughly.
• Participate in cross-functional consumer project meetings to drive priority decisions and resolve roadblocks.
• Support multiple consumer teams to ensure understanding of project scope.
• Conduct research, analysis, and mystery shops to address consumer pain points and performance gaps.
• Research and synthesize consumer insights to develop communications for senior audiences.
• Summarize and present research findings clearly using digestible language and visuals.
• Organize agendas and action items from meetings with diverse participants and stakeholders.

Requirements

• Bachelor's degree.
• Minimum of 2 years of experience as a business analyst, product analyst, or similar role, including at least 1 year in a leadership position.
• Ability to think strategically and translate ideas into actionable plans.
• Exceptional verbal and written communication skills, with strong project leadership abilities.
• Strong presentation and documentation skills for research summaries and product models.
• Proven ability to identify and resolve complex critical issues.
• Ability to collaborate effectively across teams and build strong relationships.
• Experience communicating with third-party vendors and external technology services.
• Ability to work independently in a fast-paced environment and synthesize multiple inputs into effective actions.

Nice to Have

• Experience in healthcare or consumer experience analysis.
• Knowledge of product development and technology solutions.

Qualifications

• Bachelor's degree.

Benefits & Perks

• Benefits from Day One
• Paid Days Off from Day One
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support