Content Designer

Fiserv

Berkeley Heights, NJ

Full Time

Mid Level

72k-124k

25 days ago

Job Description

About the Role

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Key Responsibilities

Deliver intuitive in-product content for SaaS products, showcasing UX writing, content strategy, and user flow optimization.
Iterate content based on user research, analytics, and feedback.
Proactively partner with Product, Design, and Engineering to shape user experiences through content. Gather information and ask strategic questions to uncover user needs and opportunities.
Craft logical and effective content structures and user flows to ensure effortless navigation and understanding of product interfaces.
Balance concise UI microcopy with detailed explanations, adapting writing style for various contexts, audiences, and product touchpoints.
Immerse yourself in new features, asking questions and exploring diverse use cases to enhance the user journey and solve problems.
Commit to exceptional content quality across the product experience, from button labels to onboarding flows, ensuring a seamless user experience.
Maintain an eye for detail and uphold content quality and consistency across all platforms and user interactions.

Requirements

3 years as a Content Designer for digital platforms, ideally in SaaS or a product-led company.
Bachelor's degree.
Solid understanding of content strategy, UX writing best practices, and the role of Help content in the user journey.

Nice to Have

Experience writing for product navigation, onboarding, and help; or with design systems and accessibility.
Familiarity with information architecture, reusable content models, and CMS documentation.
Refined sensibility for information architecture, user experience, and content organization.
Proficiency connecting design principles, brand voice, and product narratives, including UI copy.
Solid understanding of Product Design processes and best practices, iterating designs based on research, feedback, and metrics.

Qualifications

Bachelor's degree

Benefits & Perks

Medical, Vision and Dental Benefits
Fuel Your Life Wellness Program
401k, Employee Stock Purchase Plans and Incentives & Bonuses
Employee Resource Groups
Paid Time Away

Working at Fiserv

Our culture emphasizes collaboration, inclusion, and continuous improvement. We value in-person collaboration as an essential part of the role, fostering stronger onboarding and productivity. Fiserv is committed to equal opportunity employment and creating an inclusive workplace through various resource groups and support programs.

Apply Now