Head of User Experience Design and Strategy, AMCB (US)

About the Role

Key Responsibilities

• Define and champion a vision for AMCB digital experience that ensures consistency, quality, and ease across complex financial products and services for colleagues and customers.
• Partner with leaders in Product, Technology, Risk, and Compliance to embed human-centered design into regulated environments, ensuring solutions meet standards for security, accessibility, and auditability.
• Develop a mature Service Design competency to design across the customer journey for both digital and non-digital experiences.
• Lead design efforts harnessing emerging technologies to improve digital onboarding, customer support, employee workflows, and financial guidance.
• Develop design principles and frameworks to address emerging customer expectations safely.
• Collaborate with data scientists, engineers, and compliance teams to guide how innovation is surfaced in UIs, decisions, and service touchpoints.
• Participate in deploying and using innovative design and research tools to improve design quality and efficiency.
• Define the process for designing rich digital experiences, integrating business, brand, technological, and user experience considerations.
• Build and nurture a diverse, high-performing team of design leaders and practitioners, fostering a culture of inclusion and excellence.
• Partner with HR and Design Operations to define career paths, coaching programs, and succession plans.
• Represent Human Centered Design in senior forums and governance bodies, advocating for user experience and design integrity.
• Connect design priorities with enterprise business goals, contributing to strategic planning and digital transformation roadmaps.
• Build trusted relationships with senior leaders across Digital Strategy, Product, Technology, Compliance, Risk, and Legal to serve as a trusted advisor.
• Define operational models for collaboration across lines of business.
• Implement metrics and reporting to track design quality, usability, accessibility, and business outcomes.
• Partner with Compliance and Risk teams to document design's role in regulated delivery processes.

Requirements

• 15+ years of experience in UX, product design, or service design, including 5+ years in senior or executive design leadership roles.
• A bachelor's degree or advanced degree in a Design-related field such as Human-Computer Interaction, Digital Media Studies, Graphic Design, Product Design, Computer Science with experience, or Cognitive Science.
• Demonstrated user-centric design experience including information architecture, interaction design, visual design, and experience design for web, mobile, and AI products.
• Experience leading design in large, regulated environments such as banking, insurance, or healthcare.
• Experience scaling enterprise design systems, practices, and teams across distributed environments.
• Strong understanding of AI-driven product design, service design, and human-AI interaction models.
• Expertise in collaborating across disciplines including product management, engineering, research, and compliance.
• Track record of mentoring managers and senior contributors and shaping organization-wide design strategy.

Nice to Have

• Experience with complex financial ecosystems such as wealth management, lending, small business, or institutional banking.
• Strong understanding of digital accessibility standards (WCAG), security best practices, and regulatory UX concerns like auditability and transparency.
• Knowledge of governance processes related to enterprise design systems and platforms.

Qualifications

• Formal education in a design-related field or equivalent experience.

Benefits & Perks

• Total Rewards package including base salary, variable incentives, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and recognition programs.
• Support for colleague development through regular career conversations, online learning, and mentoring programs.
• Training and onboarding sessions to ensure success in the role.