Principal, Experience Design

PayPal

Austin, TX

Full Time

Senior

188k-324k

9 days ago

Job Description

About the Role

The Principal, Experience Design at PayPal is responsible for establishing the overall business or technical strategy for user experience initiatives, significantly influencing executive-level decision-making. This role involves leading the development of user experience strategies that resonate with target audiences and collaborating with cross-functional teams to ensure alignment on goals. The position requires analyzing user feedback to inform design improvements and innovations while ensuring user-centered design principles are integrated into all projects. PayPal has been revolutionizing commerce globally for over 25 years, creating innovative, secure, and personalized experiences for consumers and businesses across approximately 200 markets. The company values inclusion, innovation, collaboration, and wellness, fostering a diverse and inclusive work environment.

Key Responsibilities

Establish overall business or technical strategy for user experience initiatives.
Negotiate with and influence decision-making reaching the senior executive level.
Identify and resolve unique situations of substantial significance in user interface or interaction design.
Allocate resources responsibly and apply creativity to enhance user and customer experiences across digital and physical products and services.
Lead the development of user experience strategies that resonate with target audiences.
Support and mentor less-experienced roles to exemplify innovation, excellence, and continuous learning.

Requirements

Minimum of 15 years of relevant work experience.
Bachelor's degree or equivalent experience.
Experience in resource allocation and strategic planning.
Strong decision-making and negotiation skills.
Ability to lead user research for product design.
Experience with cross-functional collaboration and communication.
Proven ability to influence senior executive decision-making.

Nice to Have

Experience in human-centered design.
Managerial experience.
Experience with user research for product design.
Strategic planning skills.

Qualifications

Bachelor's degree or equivalent experience.
11+ years of relevant experience (note: the description mentions 15+ years, but the qualifications specify 11+ years, so both are acknowledged).

Benefits & Perks

Flexible work environment with a hybrid model (3 days in the office, 2 days remote).
Health and life insurance coverage including medical, dental, and vision.
Employee share options.
Additional benefits detailed at https://www.paypalbenefits.com.

Working at PayPal

PayPal is committed to building an equitable and inclusive global economy, fostering a workplace where everyone feels accepted and valued. The company emphasizes diversity, inclusion, and belonging, creating an environment where employees can do their best work with a sense of purpose and security. PayPal values collaboration, innovation, and wellness, and strives to reflect the communities it serves.

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