Principal, Experience Design

PayPal

San Jose, CA

Full Time

Senior

188k-324k

9 days ago

Job Description

About the Role

The Principal, Experience Design at PayPal is responsible for establishing the overall business or technical strategy for user experience initiatives, significantly influencing executive-level decision-making. The role involves leading the development of user experience strategies that resonate with target audiences and collaborating with cross-functional teams to ensure alignment on goals. PayPal has been revolutionizing commerce globally for over 25 years, creating innovative, secure, and personalized experiences for consumers and merchants across approximately 200 markets. The company operates a global network connecting merchants and consumers, providing proprietary payment solutions, and enabling safe and flexible transactions through various funding sources and payment products. PayPal values inclusion, innovation, collaboration, and wellness, fostering a diverse and inclusive work environment focused on customer-centricity and community impact.

Key Responsibilities

Establish overall business or technical strategy for user experience initiatives.
Negotiate with and influence decision-making reaching the senior executive level.
Identify and resolve unique situations of substantial significance in user interface or interaction design.
Allocate resources responsibly and apply creativity to enhance user and customer experiences across digital and physical products and services.
Lead the development of user experience strategies that resonate with target audiences.
Support and mentor less-experienced roles to provide an example of innovation, excellence, and day-to-day learning.

Requirements

Minimum of 15 years of relevant work experience.
Bachelor's degree or equivalent experience.
Experience in resource allocation and strategic planning.
Strong decision-making skills and ability to influence at senior levels.
Experience in user research for product design.
Ability to collaborate cross-functionally and communicate effectively.
Leadership skills with experience mentoring teams.

Nice to Have

Experience with human-centered design principles.
Managerial experience in a strategic or design leadership role.

Qualifications

Bachelor's degree or equivalent experience.
At least 15 years of relevant work experience.

Benefits & Perks

Competitive salary range of $188,000 to $323,950 annually.
Performance bonuses and incentive compensation.
Equity options.
Health, dental, and vision insurance.
Flexible work environment with a hybrid model (3 days in office, 2 days remote).
Additional benefits detailed at https://www.paypalbenefits.com.

Working at PayPal

PayPal is committed to building an equitable and inclusive global economy, fostering a workplace where everyone can do their best work with a sense of purpose and belonging. The company values diversity, inclusion, and community, and strives to create an environment of acceptance and security where all employees feel valued and included. PayPal emphasizes collaboration, innovation, and wellness as core values that guide its operations and workplace culture.

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