Content Designer, Manager

Capital One

New York, NY

Full Time

Senior

158k-181k

16 days ago

Job Description

About the Role

We're currently seeking a content designer to join our Experience Design team at Capital One. We're passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation. The Experience Design team at Capital One is at the forefront of enriching our customers' digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you're a creative innovator who embraces an environment where you can experiment, learn, and change banking for good, we'd love to hear from you.

Key Responsibilities

Leverage your high degree of skill in writing and user experience design to craft compelling, accurate and accessible digital content experiences.
Use appropriate tools, platforms, frameworks and design systems to create artifacts that may include content audits, taxonomy and terminology lists, content guidelines and patterns, content governance models and microcopy for websites, user interfaces, emails, push notifications and chatbot responses that support end-to-end user flows.
Lead design projects, directing and delegating work for more junior team members and building strong partnerships with cross-functional stakeholders.
Mentor and help to mature the overall product design practice at Capital One.
Navigate the needs of partners and stakeholders, leveraging critical-thinking skills that factor in data, research insights, scalability and tech constraints, while ensuring customer-centered and inclusive design solutions.
Demonstrate proficiency with products and processes, applying relevant insights on customers, competitors and market trends to shape shared team perspectives.
Use knowledge of tech, data capabilities and emerging technologies to inform work and help the team move faster and navigate technical limitations.
Foster collaboration across lines of business and the organization, sharing solutions and incorporating cross-functional perspectives.
Present work across levels and functions using a human-centered approach, integrating design frameworks, data and research insights to influence strategic decisions.

Requirements

At least 5 years of experience in content design, content strategy, or UX writing.
At least 5 years of experience working with and contributing to an established design system.
Proficiency in design and prototyping tools such as Figma.
Experience collaborating with product, tech and business partners.
Strong portfolio demonstrating leadership, process, results and impact.

Nice to Have

At least 6 years of experience in content design, content strategy, or UX writing.
At least 6 years of experience working with and contributing to an established design system.
Experience leading design projects or teams.
Experience working in heavily regulated, data heavy problem spaces.

Qualifications

Educational background is not explicitly specified, but experience and portfolio are emphasized.

Benefits & Perks

Comprehensive, competitive, and inclusive health, financial and other benefits supporting total well-being.
Performance-based incentive compensation, including cash bonuses and/or long-term incentives.
Salary ranges vary by location, e.g., New York, NY: $172,800 - $197,200 for Manager, Design.
Opportunities for career growth and development.

Working at Capital One

We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. We value innovation, experimentation, learning, and changing banking for good.

Apply Now