Copywriter

About the Role

Key Responsibilities

• Develop and demonstrate expert-level understanding of Entrata's products and services to independently translate complex concepts into clear, polished, and engaging learning content.
• Edit works from multiple contributors for quality, voice, tone, grammar, and style, while ensuring cohesiveness across projects.
• Write and strategize scripts, copy, and other written materials with a strong focus on learner engagement and business goals.
• Develop, revise, and validate exam questions, aligning with learning objectives and assessment best practices.
• Design and implement emails and reusable templates for customer communication.
• Apply and update style guides by identifying gaps and recommending improvements to elevate content standards across the team.
• Lead or co-lead the planning and development of new courses and certification programs, contributing to overall strategy and vision.
• Model and promote effective writing practices, mentoring colleagues and advocating for high-quality, user-centered communication.
• Deliver and review a variety of content assets as requested by the manager or project team, providing strategic recommendations where needed.
• Review and edit content in multiple development tools, including those without traditional editing features, leveraging creativity to ensure quality control.

Requirements

• 6+ years of experience in technical writing, content development, or a related field.
• Thrive in a fast-paced, collaborative environment with a high-volume workload often requiring short turnaround times.
• Advanced writing and editing skills with mastery of English grammar.
• Strong attention to detail and ability to uphold high-quality standards.
• Proven ability to communicate complex information clearly and concisely.
• Demonstrated ability to give and receive feedback constructively.
• High emotional intelligence and ability to collaborate cross-functionally.
• Exceptional organizational and time-management skills.
• Bachelor's Degree in Communication, English, Instructional Design, or a related field with an emphasis on writing (or equivalent experience).

Nice to Have

• Master's Degree in Communication, English, Instructional Design, or a related field with an emphasis on writing.
• Secondary experience in instructional design, learning design, or curriculum design is a plus.
• Experience in the multi-family industry.
• Familiarity with SaaS and agile development.

Qualifications

• Bachelor's Degree in Communication, English, Instructional Design, or a related field with an emphasis on writing (or equivalent experience).

Benefits & Perks

• Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance.
• Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.
• HSA/FSA options and employer-paid disability benefits provided for eligible employees.
• Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.
• Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, mental health resources, wellness challenges, and employee assistance programs.
• Family-centric leave policies supporting new parents during significant life events.
• Entrata Cares programs offering opportunities for volunteerism, charity events, and giving back to our community.
• Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.
• Bi-annual swag drops for employees.