Customer Experience Manager/Sr. Manager, Product Management (Hybrid)

Enova International

Denver, CO

Full Time

Senior

120k-185k

14 days ago

Job Description

About the Role

We are currently seeking a highly capable and experienced Manager/Sr. Manager to join our Product Management team in Denver. This role is pivotal in leading efforts to enhance the customer experience for small businesses across various platforms, including web and communications. The successful candidate will play a key role in experimenting with and optimizing our product roadmaps, and will work closely with internal teams such as Design, Sales, Data Analytics, and Marketing. This position calls for a leader who is innovative, decisive, and focused on delivering exceptional customer experiences.

Key Responsibilities

Develop and execute the strategy and roadmap for the SMB product's merchant and partner experience.
Lead and inspire a high-performing product management team, hiring and mentoring to foster collaboration.
Use data-driven analysis to guide product performance, ensuring effective communication within the team.
Collaborate with Marketing, Sales, Design, and Support teams to create customer-centric products.
Work closely with engineering to determine optimal technical solutions for customer and business goals.
Continuously improve product management processes and practices.

Requirements

Product Management Expertise: 10+ years of experience in product management, with a strong emphasis on customer experience and successful product launches. FinTech experience is a plus.
Leadership: 5+ years of demonstrated leadership in developing and guiding product management teams.
Analytical & Problem-Solving Skills: Excellent abilities in analysis, problem-solving, and decision-making.
Collaboration & Communication: Strong skills in collaboration and communication, effectively used to influence and align stakeholders.
Customer-Facing Products: Proven track record in launching and managing customer-facing products.
Cross-Functional Teamwork: Experience collaborating with business, design, and engineering teams to deliver top-tier user experiences.
Agile Methodologies: Familiarity with agile development methodologies.

Qualifications

Experience in product management, especially in customer experience and product launches
Leadership experience in guiding product teams
Strong analytical, problem-solving, and communication skills
Experience with customer-facing products
Experience collaborating with cross-functional teams
Familiarity with agile development methodologies

Benefits & Perks

Hybrid roles entail working in-office from Tuesday to Thursday, with the choice to work remotely on Mondays and Fridays
Health, dental, and vision insurance including mental health benefits
401(k) matching plus a roth option (U.S. Based employees only)
PTO & paid holidays off
Sabbatical program (for eligible roles)
Summer hours (for eligible roles)
Paid parental leave
DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
Employee recognition and rewards program
Charitable matching and a paid volunteer day…Plus so much more!

Working at Enova International

Enova International is a leading financial technology company that provides online financial services through AI and machine learning-powered platforms. We serve non-prime consumers and businesses, offering accessible credit for millions. We are a values-driven organization that emphasizes listening to customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. We foster an environment of inclusion and culture where employees can thrive.

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