Customer Success Manager - AI & SEO

Evertune

Seattle, WA

Full Time

Mid Level

90k-125k

4 days ago

Job Description

About the Role

Evertune is building the first AI discovery platform for modern marketers. As large language models (LLMs) become the go-to source for recommendations, we help brands understand what AI is saying about them, where they stand against competitors, and how to show up more often in AI-powered answers. Our platform turns black-box AI behavior into actionable insights, enabling marketing teams to make faster, smarter decisions that drive growth. Founded by leaders who helped scale The Trade Desk into a leading ad tech platform, we bring expertise in digital advertising, data, and high-growth environments. We are pioneering a new category at the intersection of AI, SEO, and brand strategy, backed by top-tier VC investors and trusted by forward-thinking brands. Our team is fast-moving, bold in thinking, and values ideas over titles. This role offers an opportunity to shape how brands grow in the age of AI, working within a high-performing, cross-functional team during a pivotal growth phase.

Key Responsibilities

Own the post-sale customer journey: adoption, expansion, renewal, and upsell.
Lead onboarding for new clients, including discovery sessions, education on GEO/AEO (SEO for Generative AI), and optimization roadmap.
Serve as a trusted advisor to technical and non-technical clients alike.
Proactively identify upsell opportunities around expanding coverage to new product lines, categories, or business units.
Deliver insights that demonstrate impact and encourage stickiness, positioning Evertune as a must-have solution.
Maintain strong relationships with key client stakeholders, ensuring alignment between Evertune's capabilities and their growth objectives.
Collaborate closely with the product and engineering teams to relay client feedback and help refine platform functionality.
Help clients understand why AI isn't surfacing their brand and what they can do to change that.

Requirements

2-5 years of experience in Customer Success, Account Management, or similar client-facing SaaS role.
Experience in adtech, martech, SEO tools, or a closely related industry.
Proven ability to manage the full post-sale lifecycle: onboarding, driving adoption, renewals, and upsells.
Experience executing success plans, tracking client KPIs, and proactively identifying churn risks.
Strong relationship management skills to build trust, defuse issues, and become a strategic partner.
High emotional intelligence with excellent communication skills, both written and verbal.
Comfortable leading client meetings, delivering insights, and handling strategic or tactical questions.
Experience managing multiple accounts and projects simultaneously with a bias for action and ownership.
Based in Seattle and willing to work in-office 3x/week.

Nice to Have

Professional knowledge of SEO strategy.
Familiarity with AI tools or LLMs.
Experience with tools like HubSpot, Notion, Asana, or similar CS workflows.
Experience working on a distributed team.

Qualifications

Experience in customer success, account management, or related SaaS roles.
Experience in adtech, martech, or SEO tools.

Benefits & Perks

Salary range of $90,000-$125,000 plus stock options and commission-based incentives.
Top-tier Medical/Dental/Vision Coverage.
HSA/FSA options.
Generous Paid Time Off.
Commuter benefits.

Working at Evertune

At Evertune, we're building more than just groundbreaking AI products—we're fostering a culture of innovation, ownership, and empathy. We value collaboration and kindness, moving fast with a bias for action, obsessing over customer needs, maintaining high standards, and encouraging ownership and leadership at all levels.

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