Chief Customer Officer, Marketing Cloud Chief Customer Officer, Marketing Cloud

About the Role

Key Responsibilities

• Drive Product Adoption by leading the development and distribution of AI and agent-based self-service guides, programs, and tools for onboarding, product transitions, and best practices.
• Lead a data-driven organization to measure product usage and leverage insights to optimize performance and customer experience.
• Develop vision demos and architectural illustrations to enhance customer communications and self-service resources.
• Coordinate with Product Management, Engineering, Customer Success, Product Marketing, and Sales to promote adoption initiatives.
• Lead GTM Programs for Marketing Cloud by managing 'Run the Business' programs with Product Marketing, Sales Operations, Distribution Leaders, and Partner Liaisons.
• Ensure ongoing alignment between product strategy and GTM efforts, maintaining pipeline growth, ACV, retention, and adoption.
• Build scalable programs for sales enablement, including demo environments and solution engineering support.
• Develop and execute enablement strategies for internal teams and partners on Marketing Cloud solutions and value propositions.
• Manage and resolve sales escalations efficiently, utilizing AI and agents to scale resolution processes.
• Establish deal support processes and create roadmap enablement programs for stakeholders.

Requirements

• 15+ years of senior leadership experience, including at least 5 years in sales leadership and 5 years working with marketing or customer experience technologies in enterprise software.
• Proven success in driving ACV growth through sales and partner programs.
• Experience working with sales teams (Account Executives, Solution Engineers) and channel partners.
• Strong knowledge of Marketing Cloud technologies and the broader MarTech landscape.
• Exceptional communication, presentation, and interpersonal skills.
• Ability to build relationships and influence stakeholders at all levels.
• Strategic thinking with a hands-on approach to program execution.
• Experience managing complex projects and delivering results in fast-paced environments.

Nice to Have

• Consulting experience with customers solving complex problems through technology.
• Experience collaborating with software product teams.

Qualifications

• Educational background is not explicitly specified, but extensive senior leadership and technical experience are required.

Benefits & Perks

• Time off and leaves
• Perks such as discounts, commuter benefits, and educational reimbursement
• Mental health, parenting, and childcare resources
• Medical, dental, and vision insurance
• Paid parental leave
• Life and disability insurance
• 401(k) plan
• Employee stock purchasing program