Chief Customer Officer, Marketing Cloud

Salesforce

Atlanta, GA

Full Time

Executive

371k-417k

5 days ago

Job Description

About the Role

The Chief Customer Officer, Marketing Cloud at Salesforce is a senior leadership role responsible for guiding customer success with the Salesforce Marketing Cloud product, driving product adoption, and enabling business growth through sales and partner success. The role involves leading cross-functional teams, developing strategic programs, and collaborating closely with sales, marketing, product, engineering, and partner organizations to ensure customer value and business expansion.

Key Responsibilities

Drive Product Adoption by leading the development and distribution of AI and agent-based self-service activation guides, programs, and tools for onboarding, product transitions, and best practices.
Lead a data-driven organization that measures all aspects of product usage and leverages insights to optimize product performance and customer experience.
Develop vision demos and dynamic architectural illustrations to enhance customer communications and self-service guides.
Lead transformation programs to guide customers in adopting the latest technologies.
Coordinate across Product Management, Engineering, Customer Success, Product Marketing, and Sales to drive adoption initiatives.
Lead GTM Programs for Marketing Cloud by ensuring ongoing alignment between product strategy and GTM motions, maintaining pipeline generation, ACV growth, retention, and adoption.
Operate a data-driven GTM program that evaluates market and sales conditions for proactive decision-making.
Build scalable programs that produce current, executable sales plays aligned with the latest product strategy.
Develop and implement scalable Solution Engineering demo and environment programs to support sales efforts.
Lead the creation and execution of enablement strategies for Marketing Cloud, ensuring effective training for Solution Engineering, Account Executives, Customer Success, and Partners.
Manage and resolve sales escalations promptly, including leveraging AI and agents to scale resolution.
Establish and refine deal support processes for frontline sales teams and managers.
Create and distribute roadmap enablement and distribution programs for internal and external stakeholders.

Requirements

15+ years in senior leadership roles with at least 5 years in sales leadership and 5 years working with marketing or customer experience technologies in enterprise software.
Demonstrated success in driving ACV growth through sales and partner programs.
Experience working with sales teams (Account Executives, Solution Engineers) and channel partners.
Proven track record collaborating with software product teams.
Strong knowledge of Marketing Cloud technologies and the broader MarTech landscape.
Exceptional communication, presentation, and interpersonal skills.
Ability to build strong relationships and influence stakeholders at all levels.
Strategic thinker with a hands-on approach to program execution.
Proven ability to manage complex projects and deliver results in a fast-paced environment.

Nice to Have

Consulting experience with customers, solving complex problems through technology.

Qualifications

Educational background is not explicitly specified but requires extensive senior leadership and technical experience in sales and marketing technology.

Benefits & Perks

Parental leave
401(k)
Time off programs
Medical, dental, vision coverage
Mental health support
Paid parental leave
Life and disability insurance
Employee stock purchasing program

Working at Salesforce

Salesforce emphasizes a workplace that is inclusive, non-discriminatory, and committed to equality for all employees. The company values innovation, collaboration, and a customer-centric approach, fostering an environment where employees are supported to find balance and be their best. Salesforce promotes a culture of merit-based assessment, diversity, and continuous growth.

Apply Now