Senior Services Consultant

Hubspot

Cambridge, MA

Full Time

Senior

92k-92k

10 days ago

Job Description

About the Role

As a Senior Services Consultant, you will be responsible for guiding prospects and customers through the process of determining the right implementation and service strategy to support both their initial and long-term success with HubSpot. HubSpot is rapidly expanding upmarket, and as we serve more customers with advanced requirements and complex tech stacks, we need people who can advise and recommend the best way to deploy our software to meet our customer's business goals. We are looking for motivated team members who have strong communication skills, a passion for solving challenging problems, strong business and technical acumen, and the desire to help build up HubSpot's growing enterprise team.

Key Responsibilities

Recommend the right implementation approach and ongoing services for HubSpot's complex upmarket customers, to lead the customer to long term success with HubSpot
Diagnose customer need based on business objectives and technical requirements
Create customized implementation plans and recommend services and/or Solutions Partners based on customers' unique needs
Work directly with the customer or partner to define resource needs
Establish clear milestones, project plans, and timelines for execution
Present plans to the customer's Executive team
Influence customer purchase decisions by driving urgency and certainty in recommended solutions
Contribute to the growth of the enterprise practice by enhancing alignment between Sales and Services teams, customizing implementation solutions for customers
Build relationships with accredited Solutions Partners to enhance quality of recommendations, contribute to partner development, and improve partner accreditation effectiveness
Provide advice and recommendations for HubSpot best practices, business process, deployment planning, and change management to prospects

Requirements

Have a customer first mindset and a consultative approach to problem solving
Have deep implementation expertise with complex SaaS software (CRM, ERP, etc) for large, complex customers
Have experience helping customers drive organizational change
Have experience driving value conversations to executive teams
Have excellent oral and written communication skills
Have a strong comfort level with AI technologies and actively use AI to streamline workflows, enhance decision-making, and identify new opportunities
Have the ability to provide a level of certainty and urgency to a customer to facilitate decision-making
Have a strategic mindset and can help customers with long-term planning, recommending additional HubSpot products and services
Are very detailed-oriented and possess strong project management skills
Have a strong technical aptitude, with a deep understanding of integrations, APIs, and technical strategy

Nice to Have

Experience with helping organizations drive organizational change
Experience with SaaS deployment and technical strategy
Familiarity with AI technologies and their application in workflows

Qualifications

Experience with complex SaaS software implementations (CRM, ERP, etc)
Strong communication and project management skills
Technical understanding of integrations, APIs, and deployment strategies

Benefits & Perks

Competitive cash compensation range of $92,000—$138,000 USD annually, including base salary, commission, and bonus targets
Eligibility to participate in HubSpot's equity plan to receive restricted stock units (RSUs)
Potential eligibility for overtime pay
Benefits and perks designed to support employee growth and well-being
Flexible work arrangements including remote and in-office options
In-person onboarding and company events for certain teams

Working at Hubspot

At HubSpot, transparency and fairness are core values. The company values building strong connections, supporting flexibility, and fostering a collaborative environment. They are committed to supporting candidates with accommodations and promoting an inclusive workplace culture.

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