Customer Strategy & Deployment Lead

Translucent

New York, NY

Full Time

Senior

4 days ago

Job Description

About the Role

We're building the AI Finance Analyst for healthcare operators — designed to help leaders at medical groups and health systems run their business with the same clarity and agility they expect in clinical operations. Our product acts like an embedded analyst, surfacing insights across service lines, contracts, and staffing—without needing deep technical or financial expertise. We have raised $7M from NEA, FPV, and Virtue, and are preparing to scale with the next wave of enterprise healthcare customers. We're growing the team to support this expansion. We're hiring our first non-founder team member in Customer Operations, a role that combines strategy, product thinking, and relationship leadership to shape how healthcare leaders interact with AI in their daily work.

Key Responsibilities

Own every facet of the customer relationship, driving engagement, adoption, and satisfaction among health system and medical group users.
Work directly with customers to ingest workflows, business rules, and financial logic into our AI agents—no code required, but analytical fluency is key.
Capture patterns in user behavior, requests, and outcomes to generate product feedback, playbooks, and influence the product roadmap.
Identify opportunities to expand our footprint within accounts, including new agents, users, and service lines.
Help build operational foundations such as onboarding frameworks, tooling, CRM processes, and support loops to deliver and support the product at scale.

Requirements

5-10 years of experience in healthcare consulting, customer success/implementation at a healthtech company, or operational roles within provider organizations.
Bonus: startup experience or technical aptitude with data/BI tools.
Understanding of provider business models and their nuances.
Experience working closely with customers to implement tech or service products.
Strong written and verbal communication skills.
Bias toward action and comfort with fast-moving environments.
Entrepreneurial mindset and desire to own building something.
Product-minded with a deep problem-solving approach.
Enjoys being strategic and hands-on.

Nice to Have

Startup experience.
Technical aptitude with data/BI tools.

Working at Translucent

Backed by top-tier investors, our team combines deep healthcare expertise and technical excellence to reinvent how work gets done in healthcare systems.

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