Sr. Manager, Field Engineering

About the Role

Key Responsibilities

• Mentor and grow a diverse team of Field Engineers, including Technical Architects, Consultants, Data Engineers, and Project Leads who are passionate about engaging customers to drive quantifiable measurable outcomes, fostering a culture of innovation, collaboration, and continuous learning
• Drive scalable service delivery through refined methodologies, automation, and tooling. Collaborate cross-functionally to elevate delivery quality with a focus on operational excellence, capability building, and alignment with sales, product, and consulting to ensure consistent, high-impact customer outcomes driving product adoption and value realization for Adobe customers
• Empower teams that serve as strategic advisors to Adobe's named account teams, ensuring high-quality solution delivery and driving adoption and optimization
• Support the execution and improvement of engagement models, methodologies, and offerings that ensure the adoption of Adobe Digital Experience products
• Attract, recruit, inspire and retain the best talent
• Champion data-informed decision-making to optimize customer interactions and outcomes

Requirements

• 7-10 years of people leadership experience within technical teams, with a strong track record in scaling Software or SaaS organizations for Enterprise customers
• Experience in customer delivery teams, professional Services or customer success
• Strong and proven record of successfully leading customer relationships centered around technical projects and strong commercial partnerships
• Be an inspiring leader and shown success in large-scale transformations. Strong change agent
• Self-motivated, accountable, and passionate about exceeding customer expectations
• Exceptional organizational, presentation, and communication skills both verbal and written in English
• Strong analytical skills to review the health of your business and translate insights into actionable plans
• Superb organizational skills to lead cross-functional teams
• Ability to collaborate with other senior executives to achieve shared business objectives
• Ability to acquire knowledge of new products in the martech field of measurement, audiences, and personalization; and constructively engage with product leadership to help shape the product roadmap
• Ability to lead in an environment of uncertainty, ambiguity, and complexity with diverse partners
• Willingness to travel up to 30%

Nice to Have

• Experience with digital experience products and solutions
• Experience in strategic planning and operational scaling
• Knowledge of martech measurement, audiences, and personalization

Qualifications

• Educational background is not explicitly specified, but extensive leadership and technical experience are required

Benefits & Perks

• Competitive salary range of $147,100 -- $235,600 annually, varies by location and experience
• Potential eligibility for long-term incentives in the form of a new hire equity award
• Incentives and short-term bonuses based on role type
• Inclusive and accessible work environment
• Support for accommodations for individuals with disabilities