Product Specialist - French (Remote)

Pricelabs

Chicago, IL

Part Time

Entry Level

17 days ago

Job Description

About the Role

In the Product Specialist role, you will be the first layer of communication with our customers. You will wear many hats, and your work will have a real impact on the success of PriceLabs' customers and their business. Our customers love the support and service we provide and your role will be to not only uphold similar standards but set new standards. If you're looking to work in the B2B SaaS space, this is an opportunity for you to kickstart your career. This is a starting role at PriceLabs that will allow you to move to different departments (Data Science, Sales & Success, Marketing, etc.), eventually. The shift timing would be: 2:30 PM to 11:00 PM CET. This would be any 5 days of the week. This role is for people who reside in Spain, Portugal or Italy and have a work permit.

Key Responsibilities

Taking ownership of customer issues reported and seeing problems through to resolution
Conducting product walkthrough and providing resolutions to customers queries
Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues
Provide prompt and accurate feedback to customers
Ensure proper recording and closure of all issues
Answering questions over email, phone calls, & live video calls
Finding ways to go above & beyond to help customers

Requirements

Primary fluency in verbal and written communication skills in French is essential
Empathy and patience
Curiosity and a problem-solving mindset
Previous experience at a start-up or in a customer support role
Strong analytical background - our product is very math and numbers heavy
Solid verbal, written, presentation, and interpersonal communication skills
Experience with Databases (including SQL queries), Microsoft Excel, Powerpoint
Experience working with Zohodesk or other support/service software

Working at Pricelabs

PriceLabs is a remote-first organization that accepts work from home as the norm. We work with a global team of passionate individuals who accept open communication, empowerment, and a shared focus on customer success. We are committed to providing equal opportunity in all aspects of employment and do not discriminate on the basis of race, colour, religious creed, national origin, ancestry, sex, age, veteran status, marital status or physical challenges.

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