CS Manager (Technical)

About the Role

Key Responsibilities

• Partner with customers to maximize value from our Pipeline HUB platform by identifying underutilized features and expanding product adoption across their engineering teams
• Educate users on the full breadth of our engineering calculations, demonstrating best practices and optimal use cases for their specific workflows
• Conduct discovery sessions to understand customer engineering challenges and map solutions using our Crossings, Corrosion, Integrity, and Welding suites
• Drive product usage by showcasing time-saving features, automation capabilities, and integration opportunities that align with customer business objectives
• Provide technical guidance on advanced use cases, helping engineers leverage our tools for complex scenarios like HDD feasibility studies, corrosion modeling, and regulatory compliance
• Troubleshoot technical issues and resolve software challenges, serving as the technical liaison between customers and our product team
• Analyze product usage data to identify what features are driving value and what's being underutilized across our customer base
• Build automated solutions and scripts to streamline repetitive customer workflows and reduce friction in product adoption
• Code proof-of-concepts and automation tools that demonstrate advanced use cases and drive deeper product adoption
• Transform customer feedback into actionable technical solutions, bridging the gap between user needs and product capabilities
• Identify and eliminate bottlenecks in customer workflows through creative problem-solving and technical innovation

Requirements

• Bachelor's or Master's degree in Mechanical, Petroleum, Chemical, Pipeline, or Civil Engineering
• 2-4 years of experience in pipeline engineering, design or related engineering fields
• Strong understanding of pipeline engineering fundamentals
• Familiarity with pipeline industry standards
• Understanding of Python and BI is a plus
• Excellent technical communication skills with ability to explain complex engineering concepts
• Strong problem-solving abilities and attention to detail in calculation validation
• Self-motivated with ability to manage multiple customer engagements simultaneously

Nice to Have

• Familiarity with pipeline industry standards
• Understanding of Python and Business Intelligence (BI)

Qualifications

• Bachelor's or Master's degree in Mechanical, Petroleum, Chemical, Pipeline, or Civil Engineering
• 2-4 years of experience in pipeline engineering, design or related engineering fields

Benefits & Perks

• Health savings account
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance