Product Support Specialist

Spiideo

Philadelphia, PA

Full Time

Entry Level

40k-50k

4 days ago

Job Description

About the Role

We are looking for a Product Support Specialist based in North America to join our team at Spiideo. Spiideo is the leading provider of automatic cloud-based solutions for video analysis and streaming of sports. Our innovative solutions enable recording, sharing, and analyzing sports performance and producing sports for streaming, serving hundreds of organizations worldwide, including top-tier professional and collegiate teams. The role involves supporting our customers, creating helpful documentation, and advocating for user needs to improve our products.

Key Responsibilities

Answer incoming requests from Spiideo customers and triage according to our Service Level Agreements
Escalate incidents to our Operations team
Create tutorials, articles, and user manuals for our help center
Be the first point of contact and advocate for our customers across all products
Investigate and replicate bugs or test new features
Collect feedback and communicate it back to our product team for improvements

Requirements

Available evenings and on weekends
Background in sports and/or technical support
Fluent in English both spoken and written
Love helping clients and solving problems
Excited to work in a fast-paced environment, including weekends and shifts
Ability to work independently and stay organized
Love technology and sports

Nice to Have

Bilingual is a plus

Qualifications

Experience in customer inquiry handling
Experience with software documentation
Interest or background in sports and technology

Benefits & Perks

Unlimited PTO
Comprehensive medical insurance
401(k) plan
Paid parental leave
Weekly "Wellness Hours" to spend on physical activity
Annual wellness allowance for fitness and health expenses
Yearly global company offsite
Hybrid role with at least three days per week in the Philadelphia office
Access to modern technologies and tools
Opportunity to work with major sports teams worldwide

Working at Spiideo

Spiideo fosters a diverse and inclusive workforce, welcoming applicants from all backgrounds. The company values self-learning, regular feedback, and career development. Employees work in a fun, skilled, and motivated environment, using the latest technologies, and have opportunities to shape their own career paths while collaborating with international teams from many nationalities.

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