CX/UX Designer - Hybrid USA R0049818

About the Role

Key Responsibilities

• Work closely with Product Management and Subject Matter Experts to ensure proper translation of business requirements that represent the customer point of view.
• Participate in various customer research efforts to define the customer-driven user experience.
• Produce necessary UX artifacts such as storyboards, journey maps, affinity diagrams, wireframes, prototypes, UI specification deliverables, and user testing.
• Contribute and adhere to the development of the Design System.
• Gain quick, continuous user feedback to help guide the design process.
• Support User Acceptance Testing (UAT): issue identification and resolution.
• Manage individual workload and deliver to agreed-upon project milestones.
• Foster a creative, positive, efficient, and collaborative team working environment.
• Identify and mitigate risks to delivering solutions on time.
• Communicate effectively with both technical and non-technical individuals at all levels.
• Stay current, and even ahead of, design trends and industry standards.

Requirements

• Travel: Domestic travel up to 5% of work time to customers, vendors, and other work groups.
• Must be legally authorized to work in the USA permanently.
• Experience with Figma, Miro, and Asana or similar design tools.
• Knowledge of HTML, CSS, SASS, LESS, Angular, React, Bootstrap.
• 2+ years of experience as a User Interface Designer, Interaction Designer, or similar role.
• Strong visual design sense, familiarity with branding standards across software products.
• Demonstrated experience and knowledge of design paradigms, examples, and best practices with web software applications.
• Strong knowledge of Lean UX/Agile Methodologies.
• Knowledge of user research methods: contextual inquiry, persona development, usability testing.
• Ability to listen well to user needs, ask the right questions.
• Experience working in distributed, collaborative teams and working directly with development groups.
• A portfolio demonstrating problem solving, innovation, and design across multiple platforms.
• Fluency in best practices for Web-based information architecture and design, usability principles, and techniques.
• Formal education in Interaction Design, Product Design, Industrial Design, HCI, Information Architecture, or comparable professional experience.
• Working knowledge of SaaS is a plus.

Nice to Have

• Working knowledge of Software as a Service (SaaS).

Qualifications

• 2+ years of experience in relevant design roles.
• Formal education or professional experience in Interaction Design, Product Design, HCI, or Information Architecture.

Benefits & Perks

• Medical, Dental, & Vision Plans
• 401(k)
• FSA/HSA
• Commuter Benefits
• Tuition Assistance Plan
• Vacation and Sick Time
• Paid Parental Leave